F5F Stay Refreshed Hardware Desktop Device shuts down unexpectedly and stops working.

Device shuts down unexpectedly and stops working.

Device shuts down unexpectedly and stops working.

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Darkcell
Junior Member
12
11-27-2021, 07:27 AM
#1
I use a dell vostro 3490, windows 11, intel core i7 10510U i use a HDD my BIOS(Dell inc. 1.29.0) is updated Besically, my laptop randomly freezes the most prominant part is the screen as it goes out in a myriad of most of the time it just freezes like a paused frame alive showing what was happening or it turns black but stays alive other times the screen flicker and glitches (for my lack of vocabulary i have to say it is very much like video editing ) the only way is to force shut down by pressing the power button btw i booted in safe mode it didnt crash i reseted my windows with keep my files option it actually froze multipile time during installation of windows I dont know what to do now btw sometimes not always a harware failure will happen before a freezing (not always) so idk if its the cause or a consequence Description A problem with your hardware caused Windows to stop working correctly. Problem signature Problem Event Name: LiveKernelEvent Code: 1b8 Parameter 1: 1 Parameter 2: 0 Parameter 3: 0 Parameter 4: 0 OS version: 10_0_26200 Service Pack: 0_0 Product: 256_1 OS Version: 10.0.26200.2.0.0.256.161 Locale ID: 1033 the files provided are files about this failure again in reliability history i see Microsoft management console problem Description Faulting Application Path: C:\Windows\System32\mmc.exe Problem signature Problem Event Name: CLR20r3 Problem Signature 01: mmc.exe Problem Signature 02: 10.0.26100.6725 Problem Signature 03: 57ba6916 Problem Signature 04: System.Drawing Problem Signature 05: 4.8.9221.0 Problem Signature 06: 6853217e Problem Signature 07: 1f0 Problem Signature 08: 18 Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB OS Version: 10.0.26200.2.0.0.256.161 Locale ID: 1033 Additional Information 1: 516f Additional Information 2: 516fe9dcfea2f7894615f2c9928c5b92 Additional Information 3: 15a3 Additional Information 4: 15a38506b735dff59a703c882687cec4 Extra information about the problem Bucket ID: 15659ee036ce4cc2fe560d5093ce851c (2185949308863284508) no files are provided for this sysinfo.txt WATCHDOG4400-20251031-2138.dmp WERInternalMetadata.xml WERInternalRequest.xml memory.csv sysdata.xml
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Darkcell
11-27-2021, 07:27 AM #1

I use a dell vostro 3490, windows 11, intel core i7 10510U i use a HDD my BIOS(Dell inc. 1.29.0) is updated Besically, my laptop randomly freezes the most prominant part is the screen as it goes out in a myriad of most of the time it just freezes like a paused frame alive showing what was happening or it turns black but stays alive other times the screen flicker and glitches (for my lack of vocabulary i have to say it is very much like video editing ) the only way is to force shut down by pressing the power button btw i booted in safe mode it didnt crash i reseted my windows with keep my files option it actually froze multipile time during installation of windows I dont know what to do now btw sometimes not always a harware failure will happen before a freezing (not always) so idk if its the cause or a consequence Description A problem with your hardware caused Windows to stop working correctly. Problem signature Problem Event Name: LiveKernelEvent Code: 1b8 Parameter 1: 1 Parameter 2: 0 Parameter 3: 0 Parameter 4: 0 OS version: 10_0_26200 Service Pack: 0_0 Product: 256_1 OS Version: 10.0.26200.2.0.0.256.161 Locale ID: 1033 the files provided are files about this failure again in reliability history i see Microsoft management console problem Description Faulting Application Path: C:\Windows\System32\mmc.exe Problem signature Problem Event Name: CLR20r3 Problem Signature 01: mmc.exe Problem Signature 02: 10.0.26100.6725 Problem Signature 03: 57ba6916 Problem Signature 04: System.Drawing Problem Signature 05: 4.8.9221.0 Problem Signature 06: 6853217e Problem Signature 07: 1f0 Problem Signature 08: 18 Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB OS Version: 10.0.26200.2.0.0.256.161 Locale ID: 1033 Additional Information 1: 516f Additional Information 2: 516fe9dcfea2f7894615f2c9928c5b92 Additional Information 3: 15a3 Additional Information 4: 15a38506b735dff59a703c882687cec4 Extra information about the problem Bucket ID: 15659ee036ce4cc2fe560d5093ce851c (2185949308863284508) no files are provided for this sysinfo.txt WATCHDOG4400-20251031-2138.dmp WERInternalMetadata.xml WERInternalRequest.xml memory.csv sysdata.xml

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TheBozoPlays
Senior Member
642
11-27-2021, 09:15 AM
#2
I would begin by completely eliminating your Igpu drivers before installing the latest compatible version via Intel's website.
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TheBozoPlays
11-27-2021, 09:15 AM #2

I would begin by completely eliminating your Igpu drivers before installing the latest compatible version via Intel's website.