Device remains active with persistent red indicator on memory.
Device remains active with persistent red indicator on memory.
I just assembled this PC about a week ago and have encountered a problem where it doesn’t fully power down or restart properly. When I press "restart," the system shuts down abruptly, the monitor goes dark, and both the keyboard and mouse become unresponsive. The power remains on, but the tower stays on with a red DRAM indicator. I’m compelled to keep holding the power button until it stops. Restarting from a completely off state works. The issue is unpredictable—if I quickly select "shutdown" or "restart" after logging in, it usually functions as expected. However, if I wait a few minutes in Windows before trying to shut it down, the problem reappears. I attempted a fresh Windows install, suspecting a connection issue, and it also occurred right after the setup. After installing, I rebooted and saw the standard welcome message. So far, I’ve done: - Reconnecting RAM in slots A2 and B2 per the manual - Running a Windows memory test with no faults - Reinstalling the OS - Confirming all BIOS settings are set to defaults - Performing a DISM and SFC scan - Ensuring SSDs are up to date with Samsung Magician - Updating BIOS to the latest release I’m still unsure what’s causing it. If hardware replacement is necessary, I should be within Amazon’s return window. Also, the machine is operating normally—playing Remnant 2 without trouble—but this reboot behavior worries me.
Windows 10 21H2 appears to be the version in question. Disabling hibernation via CMD doesn't seem to affect it, and the AMD chipset drivers appear up to date.
Windows 22H2 AMD chipset version 5.03.24.2328 is the current driver release. It appears to be the most recent update from Gigabyte Control Center. I plan to disable hibernation.
I've noticed comparable issues on AM4 boards, where the solution involved turning off Fastboot in the BIOS and adjusting it in Windows. For AM5, there are additional related configurations to consider, such as Memory Context Restore, which could provide further assistance.
Use the newest AMD chipset driver. 5.05.16.529 link provided. Is Windows 10 22H2 or Windows 11? Turning off hibernation often turns off Fast boot as well.
It seems you're discussing disabling certain startup features. The fast startup option is turned off, and hibernation is enabled. This might prevent the system from shutting down completely, so you may need to adjust settings that are no longer available.
Disabling hibernation caused the fast startup feature to disappear, which also affected the fast boot setting in BIOS. I'm still encountering issues during restarts. Updated the chipset but nothing changed. Tried enabling Memory Context Restore as well, but it didn't help.
I see the sequence when power is switched on—lights turn on in CPU, DRAM, VGA, BOOT, then Windows. That’s typical. During a restart, the CPU indicator lights up and immediately shifts to DRAM, but it seems to get stuck there.
You performed a clean boot and everything now restarts properly. The issue appeared only after launching Steam, which suggests Steam might be the cause. The 2TB SSD seems to be involved since it was the only program on it during the problem. It appears Steam is likely the culprit, though the SSD could contribute. After removing Steam from the D drive and reinstalling it on the C drive, the reboot failed. Updated July 31, 2023 by Tane.
I've been looking everywhere for someone experiencing the same problems. Planning to remove Steam at home this week, any suggestions to work around this?