Device refuses to connect Thunderbolt dock displays.

DocNik
Junior Member

07-27-2017, 07:54 PM

Hello, hope this message reaches you okay. I'm working with a WD19TB Dell Thunderbolt Dock and an Asus ZenBook Pro UX501VW. The screens on my laptop connect to the dock as expected, but in Windows settings, they appear connected while I can't adjust the mirror/extend options. When I change them, the main screen flashes, then a setting page shows up—only if mirror is selected. It cycles between flashing and reverting, with the revert option still available. I've updated all drives, tried different cables, and USB devices aren't picking up. Could it be that another Thunderbolt device is causing the issue?

DocNik

07-27-2017, 07:54 PM #1

mikagreat
Junior Member

08-04-2017, 11:41 AM

Test with 2, 3 and 4 screens linked. I believe the problem stems from bandwidth limits or hitting display maxes at specific resolutions.

mikagreat

08-04-2017, 11:41 AM #2

Test with 2, 3 and 4 screens linked. I believe the problem stems from bandwidth limits or hitting display maxes at specific resolutions.

flarbi
Member

199

08-04-2017, 12:25 PM

The issue doesn’t appear to be resolved; USB devices aren’t being recognized and the single screen continues to behave the same.

flarbi

08-04-2017, 12:25 PM #3

The issue doesn’t appear to be resolved; USB devices aren’t being recognized and the single screen continues to behave the same.

Russin
Member

161

08-04-2017, 08:12 PM

I don't have access to your laptop or dock details. Could you provide the specific versions you're asking about?

Russin

08-04-2017, 08:12 PM #4

I don't have access to your laptop or dock details. Could you provide the specific versions you're asking about?

ifktobias
Junior Member

08-04-2017, 09:15 PM

I looked up online and found both models are Gen 3, which means your assumption is incorrect. It seems the laptop is likely Gen 2 based on its age.

ifktobias

08-04-2017, 09:15 PM #5

I looked up online and found both models are Gen 3, which means your assumption is incorrect. It seems the laptop is likely Gen 2 based on its age.

Superlettuce19
Senior Member

370

08-06-2017, 09:19 AM

It seems you're testing a connection setup. The dock appears to be compatible with USB devices, though performance may vary depending on the model. At the workplace we have them, but they don't always work smoothly with other brands.

Superlettuce19

08-06-2017, 09:19 AM #6

oobaileyx
Member

209

08-06-2017, 09:26 AM

It functions flawlessly alongside Dell's latitude settings. Other colleagues at the firm have successfully paired their Asus units with the dock without issues.

oobaileyx

08-06-2017, 09:26 AM #7

It functions flawlessly alongside Dell's latitude settings. Other colleagues at the firm have successfully paired their Asus units with the dock without issues.

_Sherder_
Member

221

08-06-2017, 10:01 AM

Check for additional drivers, applied the latest Thunderbolt firmware update, and it appears to have resolved the problem.

_Sherder_

08-06-2017, 10:01 AM #8

Check for additional drivers, applied the latest Thunderbolt firmware update, and it appears to have resolved the problem.