Device not detected on system. External drive fails to appear in storage list.
Device not detected on system. External drive fails to appear in storage list.
Hello everyone! Please note this might not be in the right forum area. Yesterday I bought a new Seagate external hard drive with the old logo—it's functioning properly when connected to my PC. I attempted to run SeaTools 5 for Seagate, but after it finished scanning, I received warnings like "USB Device Not Recognized" and the drive disappeared from Explorer and Device Manager. I tried plugging it in again, ejecting and reinserting, but nothing changed. When I launched SeaTools 5 again, the issue persisted. After restarting the PC and reconnecting the drive to the same USB port, everything worked fine—no warnings, no errors, even on another USB port. The drive passed S.M.A.R.T checks via Crystaldiskinfo and HD Sentinel, showing normal health.
My questions are:
1. Is this problem related to SeaTools 5 or should I use the legacy version? My older model might be causing compatibility issues.
2. Could removing the drive while it's in the "USB Not Recognized" state damage it or cause bad sectors? Since it can't be safely ejected, what should I do?
3. I see something confusing in Crystaldiskinfo about read and seek error rates—showing 100% errors but raw values not zero. Does that mean the raw value should be zero? I'm using a 10 DEC value.
4. Is my external hard drive safe to use now? I apologize for the unclear explanation, and I hope this helps.
Any advice would be greatly appreciated! Thank you!
Seagates are funky with these values, I wouldn't take it too seriously if the drive is working fine. I ran SeaTools with a flash drive present in my system and it killed it stone dead, so you're probably doing well that it is still alive. It should be alright (same as a power cut and they can survive those), but I wouldn't make a habit of it.
Sounds like you're considering moving away from SeaTools. Thanks for letting me know!
Hello, your question is clear. Does this information suggest your drive is in excellent shape and brand new? Spoiler: it depends on the details.
The power-on time is zero and the initial count is seven, which seems favorable. There are no other issues beyond occasional read/seek errors that worry me. Since these numbers don’t indicate anything unusual for a Seagate drive, it appears everything is normal.