F5F Stay Refreshed Hardware Desktop Device locked to manufacturer interface from power-on.

Device locked to manufacturer interface from power-on.

Device locked to manufacturer interface from power-on.

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cocochip50
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193
09-18-2025, 10:41 AM
#1
Hi, your girlfriend's computer keeps restarting to the motherboard manufacturer's setup screen. She's removed the CMOS battery several times and has tried using RAM one at a time, but nothing seems to work. She values her device a lot and we've already tried many fixes without success. The logo screen appears during boot, and we're stuck there. Could you help us figure out possible solutions? Thanks.
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cocochip50
09-18-2025, 10:41 AM #1

Hi, your girlfriend's computer keeps restarting to the motherboard manufacturer's setup screen. She's removed the CMOS battery several times and has tried using RAM one at a time, but nothing seems to work. She values her device a lot and we've already tried many fixes without success. The logo screen appears during boot, and we're stuck there. Could you help us figure out possible solutions? Thanks.

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firestorm22
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44
09-18-2025, 11:52 AM
#2
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firestorm22
09-18-2025, 11:52 AM #2

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CDH_03_
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102
09-18-2025, 01:58 PM
#3
The specifications are quite outdated, but the manual indicates there’s no flash button visible unless your vision is accurate. She’s been running the system since August last year and now it keeps standing up unexpectedly.
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CDH_03_
09-18-2025, 01:58 PM #3

The specifications are quite outdated, but the manual indicates there’s no flash button visible unless your vision is accurate. She’s been running the system since August last year and now it keeps standing up unexpectedly.

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Oseem
Junior Member
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21
09-18-2025, 02:19 PM
#4
The PC remains active on the BIOS splash screen for a specific duration. If your motherboard includes a video port, opt for that instead of using a graphics card. Also, eliminate any hard drives and attempt to gain access to the BIOS manually.
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Oseem
09-18-2025, 02:19 PM #4

The PC remains active on the BIOS splash screen for a specific duration. If your motherboard includes a video port, opt for that instead of using a graphics card. Also, eliminate any hard drives and attempt to gain access to the BIOS manually.

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Charlie_Gaden
Junior Member
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15
09-22-2025, 05:03 AM
#5
Typically the splash screen stays on forever, though it occasionally powers off by itself. She mentioned taking out one stick of RAM and it appeared in the BIOS, but it shut down right away. I plan to have her replace the graphics card to check further.
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Charlie_Gaden
09-22-2025, 05:03 AM #5

Typically the splash screen stays on forever, though it occasionally powers off by itself. She mentioned taking out one stick of RAM and it appeared in the BIOS, but it shut down right away. I plan to have her replace the graphics card to check further.

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Raidex20
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751
09-22-2025, 06:37 AM
#6
You performed the action, but the result remains unchanged.
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Raidex20
09-22-2025, 06:37 AM #6

You performed the action, but the result remains unchanged.

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Bombartia
Senior Member
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430
09-22-2025, 12:12 PM
#7
I performed a brief verification of the motherboard and it seems the flash files are accessible. https://support.ts.fujitsu.com/IndexQuic...sp?q=D3162 Retrieve the latest version on a USB drive. Once you enter the BIOS, attempt to flash it. If possible, saving the board is likely the optimal approach.
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Bombartia
09-22-2025, 12:12 PM #7

I performed a brief verification of the motherboard and it seems the flash files are accessible. https://support.ts.fujitsu.com/IndexQuic...sp?q=D3162 Retrieve the latest version on a USB drive. Once you enter the BIOS, attempt to flash it. If possible, saving the board is likely the optimal approach.

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