Device fails to recognize system components

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10-09-2016, 04:30 AM

I just got this laptop from a friend. He recently reset it, which means I still have to go through the installation steps. I placed a mouse in the 2.0 USB port and noticed it shows up as two mice in the BIOS, but my keyboard isn’t being detected at all. When I try to finish setting up Windows, the mouse disappears from view, preventing the process from continuing. It looks like something’s wrong with the hardware or the reset.

dameste59ru

10-09-2016, 04:30 AM #1

Theman2870
Member

10-09-2016, 05:20 AM

What kind of mouse are we dealing with? I’ve noticed peripherals, especially gaming models with macro features, appearing in the BIOS as several devices. If it’s very basic or from a discount bin, this shouldn’t be an issue, but items like the G502 or K70 could be involved. Have you tested using different USB ports? Sometimes a dead port can cause similar problems, so swapping them might help.

Theman2870

10-09-2016, 05:20 AM #2

yArthur
Member

169

10-09-2016, 06:34 AM

Corsair Harpoon is also a problem—my keyboard isn’t working, and it looks like I bought it at Walmart. It might just be damaged. The price tag says $10 on the new model.

yArthur

10-09-2016, 06:34 AM #3

Corsair Harpoon is also a problem—my keyboard isn’t working, and it looks like I bought it at Walmart. It might just be damaged. The price tag says $10 on the new model.

terdd
Junior Member

10-18-2016, 10:32 AM

Certainly, the problem could stem from that. Test the keyboard on a different system or USB port to check if detection improves.

terdd

10-18-2016, 10:32 AM #4

Certainly, the problem could stem from that. Test the keyboard on a different system or USB port to check if detection improves.

khaledkb_
Senior Member

724

10-18-2016, 10:40 AM

Tested on every USB port. Really unsure if it functions at all. Regarding the mouse, should I purchase a different one to try? I've never encountered this problem before, which is confusing. The device illuminates until it reaches the window screen, after which it stops working.

khaledkb_

10-18-2016, 10:40 AM #5

Goteman42
Junior Member

10-18-2016, 11:18 AM

I experimented with various USB ports. Consider switching to another USB port. Trying a different USB keyboard and mouse could help. A PS2-style keyboard or mouse might work—though they’re old, it could be worth a try if you have one.

Goteman42

10-18-2016, 11:18 AM #6

TheMrLobster
Member

10-18-2016, 06:30 PM

You could switch to another mouse; it shouldn’t cause any harm. I’m not sure it’s the issue, but it might matter if it doesn’t function in Windows. I’d test the keyboard on a different operating system to check compatibility.

TheMrLobster

10-18-2016, 06:30 PM #7

BenTGreat
Senior Member

437

10-18-2016, 09:37 PM

The mouse isn't working even with another one—what could be causing this?

BenTGreat

10-18-2016, 09:37 PM #8

The mouse isn't working even with another one—what could be causing this?

Dustyn1001
Member

194

10-20-2016, 10:13 AM

The only explanation for the mouse not functioning is a driver-related problem.

Dustyn1001

10-20-2016, 10:13 AM #9

The only explanation for the mouse not functioning is a driver-related problem.

oryan25
Member

115

10-20-2016, 05:10 PM

#10

Restart the CMOS once more and it functions with another keyboard. Still, there’s another problem: after installing Windows via the installer, the keyboard and mouse lights stop working as if they’re cut off.

oryan25

10-20-2016, 05:10 PM #10

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