Device fails to power on and displays a black screen.
Device fails to power on and displays a black screen.
Hello, yesterday I upgraded my PC and purchased new components: an MBOOM (ASUS TUF Gaming B650), RAM (Corsair Vengeance 6400MHz), and a CPU (Ryzen 7600X). I installed Windows normally (Windows 10), then downloaded and installed Windows 11, which worked until I began installing GPU drivers (RX 7800 XT via AMD Adrenaline Software). During installation, an error appeared in Windows about hardware, so I clicked OK. The process stopped, and Windows crashed. After a few attempts, it restarted normally but then displayed the MBO logo before crashing again. I tried downloading and installing drivers, cleaning the installation, deleting drivers, updating drivers, and even performed a clean boot with updates. Still, after restarting, my PC wouldn’t start at all—it went straight to the BIOS screen and ended in a black screen. I can still access BIOS. I attempted a clean Windows install but couldn’t boot from USB either. I followed several troubleshooting steps: removing CMOS, using NVMe, reseating components, using only one DDR5 stick in multiple slots, and updating the BIOS. Now my MBO is on the table outside the case, connected to just two power cables. I’m hoping someone can assist me.
If you have access to BIOS, you should verify whether your boot device is recognized. If not, there appears to be an issue requiring attention. I recommend reclearing the CMOS settings carefully. Be sure to read the instructions precisely since it's easy to miss steps during the process. Typically, disconnect the computer, remove the CMOS battery, connect a jumper, and press the power button several times. The exact method might differ, so refer to your manual. Should the boot drive remain unrecognized in BIOS, consider reflashing the BIOS—this often resolves persistent problems. Using the most recent stable release should help. If detection still fails, it's time to reach out to customer support for a return, exchange, or RMA. You cannot use a motherboard that doesn't detect your drive. It would be helpful to try the drive on another system, as they will likely check its functionality. Hope this assists. Merry XMAS!
That is a good start ! The NVMe won't be bootable unless you install an OS on it. So, you need to boot that USB stick. How did you copy the Windows installer on the USB stick ? I ask because some users will simply copy the disk image. That won't make a proper bootable installer unfortunately. If you used the media creation tool from Microsoft or a third-party utility like Rufus, you should have a proper bootable USB stick. And if it won't boot, trying to use another USB stick may solve the issue. Some sticks just won't play nice. Also, did you change the boot order to set the USB stick as the first boot drive ? Good luck !
I used the same stick I had installed Windows with yesterday. I used the media creation tool, so I attempted to boot using NVM that I had installed recently. It worked for 1-2 hours before this happened. Then I tried a clean installation of Windows, but couldn't boot NVM or the stick—tried to force it from BIOS. After that, I switched to another clean NVM and attempted to boot from USB to install Windows again, but still no success.
Consider trying various fixes like removing RAM, using USB without an NVMe, resetting CMOS, etc. If these don’t help, it might be time to return or request a refund/return for your motherboard. There are limits to what you can achieve, even with duct tape.
Do you believe the issue is with the motherboard rather than the CPU? I used Rufus to create a bootable drive, but I ended up getting stuck there.
You need a functioning CPU to start into BIOS and the bootloader. You're welcome to try it on another machine—it's always good to double-check. It looks like something might be off when you attempt the Windows boot manager; everything seems normal until then. Don't stress about the warning. It appears your BIOS has an NTFS driver, but it gets swapped with the standard Linux NTFS driver. At first glance, it could indicate a corrupted Windows bootloader or a faulty boot drive. If possible, I'd reinstall Windows and create another installation media using a different USB drive for installation on another boot device. Just a tip, feel free to adjust as needed
You recently used an NVMe drive with Windows installed. After installation, it crashed and stopped booting. When you moved it to an older board with a 5600x chip, it worked fine again—suggesting the issue is hardware-related. You reached out to the seller for a return or exchange (MOBI) but haven’t received a reply yet.
Attempted to start Ubuntu and it functions properly. It appears the system isn’t trying to boot Windows. This could indicate the hardware is working correctly.