Device fails to awaken from sleep, causing crashes and automatic restarts upon losing power.

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59

03-17-2023, 09:24 PM

#1

Hi All, I couldn't find a solution on initial google searches so I'm posting here. This is my laptop. Scenario is this: Laptop is connected to charger and is working fine, I put it to sleep, and still charger is connected. Laptop is sleeping now. If I remove the charger, while its still asleep, and then try to open the charger on battery, it will show a blank screen and then just reboots. Even when I remove charger, and then re plug charger while its asleep, and then try to reboot, it will crash. I'm not very tech savvy, but I went through the even viewer around the time it happens, and usually see events related to kernel power, but I'm not sure. Let me know if a log file is needed to determine the issue, I'll need guidance on how to extract it though Sad

. And this happens almost every time in above scenario. I've read somewhere that Armoury crate software could be causing the issue but Idk if I should uninstall it, because idk if my laptop will work fine under heavy gaming without the armoury crate profiles. I also read that I should try to reset the PC, but I have a lot of softwares/games that I cannot download again atm as I'm working from home with very less bandwidth of internet. Any help is appreciated. Thanks,

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gogofrgl1234
Senior Member

718

03-19-2023, 06:24 AM

#2

I've experienced problems with Windows sleep too. I switched it off and moved on to Windows Hibarnate, which works much better overall. I suggest you try that too.

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gogofrgl1234
Senior Member

718

03-19-2023, 06:30 AM

#3

Consider changing your power plan from Balanced to High Performance using Win+R and typing powercfg.cpl in Run. If this doesn’t resolve the issue, update your BIOS via EZ Flash (details at the provided link). This log type usually offers minimal troubleshooting details. I don’t think there are useful logs available for this problem. Your laptop should handle cooling without additional software.

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toto22199
Junior Member

37

03-19-2023, 10:24 AM

#4

The hibernate feature isn't visible in your current setup. It might depend on your Windows version, but since you're using Home, check if it's enabled there.

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zozax_2002
Junior Member

9

03-20-2023, 08:25 AM

#5

Thanks for the feedback, I'll test them tomorrow and let you know if it helps.

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TheAmericanGuy
Member

69

03-21-2023, 07:17 AM

#6

Yeah it's hidden (for no reason). It works on Windows 10 too. I also always have to google how to enable the button, so here is a quick guide: https://www.google.com/amp/s/windowsrepo...-10/%3famp You can also change the settings so it automatically goes into hibernation instead of sleep, via the menu that you get when clicking "additional power settings" from this guide: https://support.microsoft.com/en-us/help...p-settings

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Damien1019
Member

185

03-21-2023, 12:01 PM

#7

You're welcome, I've made those adjustments. No problems encountered yet. I'm glad it stays like that. Appreciate the thanks!

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AapenStaartje
Member

164

03-21-2023, 10:33 PM

#8

Great news! Please let me know if anything comes up, but I believe you're all set.