F5F Stay Refreshed Hardware Desktop Device connection issues detected.

Device connection issues detected.

Device connection issues detected.

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Enderboss1449
Member
203
01-16-2019, 03:20 AM
#1
Last night I switched cases and everything seemed okay until now my RAM only displayed 16GB (I had 32GB installed). It functioned properly before the change. I removed one stick and it showed up as 24GB... anyone know about this? CPU: Ryzen 7 3800x GPU: Gtx 1080ti MSI 12GB Motherboard: gigabyte Aorus Pro X570 RAM: 32GB Hyperx Predator 3200MHz DDR4 *Note* this is my first post. Sorry if I tagged it wrong or posted in the wrong spot.
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Enderboss1449
01-16-2019, 03:20 AM #1

Last night I switched cases and everything seemed okay until now my RAM only displayed 16GB (I had 32GB installed). It functioned properly before the change. I removed one stick and it showed up as 24GB... anyone know about this? CPU: Ryzen 7 3800x GPU: Gtx 1080ti MSI 12GB Motherboard: gigabyte Aorus Pro X570 RAM: 32GB Hyperx Predator 3200MHz DDR4 *Note* this is my first post. Sorry if I tagged it wrong or posted in the wrong spot.

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Soundtrack67
Member
144
01-16-2019, 03:33 AM
#2
It could be a faulty memory card. Test each one individually. If they function independently, the slot might be damaged.
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Soundtrack67
01-16-2019, 03:33 AM #2

It could be a faulty memory card. Test each one individually. If they function independently, the slot might be damaged.

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Garrett_Odlam
Member
124
01-16-2019, 12:30 PM
#3
I noticed the behavior matches one of the channels. When only b1 is connected, the stick appears; with just b2, it doesn’t show. Swapping them confirmed it wasn’t the sticks themselves.
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Garrett_Odlam
01-16-2019, 12:30 PM #3

I noticed the behavior matches one of the channels. When only b1 is connected, the stick appears; with just b2, it doesn’t show. Swapping them confirmed it wasn’t the sticks themselves.

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Star_Lars
Member
175
01-16-2019, 02:15 PM
#4
It seems like the connection isn't working properly. You might want to reinsert the CPU to verify that all its contacts are secure, as this could indicate an issue with the board itself.
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Star_Lars
01-16-2019, 02:15 PM #4

It seems like the connection isn't working properly. You might want to reinsert the CPU to verify that all its contacts are secure, as this could indicate an issue with the board itself.

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Strikerxs2
Member
168
01-25-2019, 08:29 PM
#5
I just tested b2 independently without any in b1 or the A channel, and it’s working now. It appears to fail only when RAM is connected to A while both RAM sticks are in B1 and B2, but it functions normally when RAM is in A1 and A2.
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Strikerxs2
01-25-2019, 08:29 PM #5

I just tested b2 independently without any in b1 or the A channel, and it’s working now. It appears to fail only when RAM is connected to A while both RAM sticks are in B1 and B2, but it functions normally when RAM is in A1 and A2.

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GodZenik
Member
242
01-31-2019, 04:15 AM
#6
Here’s a revised version of your update:

I gave the CPU cooler a little nudge, then reinserted the RAM one by one while booting each time. Now everything is showing up properly. I think the CPU wasn’t seated correctly before and it’s now in the right position. Thanks a lot, @Eigenvektor!
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GodZenik
01-31-2019, 04:15 AM #6

Here’s a revised version of your update:

I gave the CPU cooler a little nudge, then reinserted the RAM one by one while booting each time. Now everything is showing up properly. I think the CPU wasn’t seated correctly before and it’s now in the right position. Thanks a lot, @Eigenvektor!