DAC damaged the USB connections on my motherboard.
DAC damaged the USB connections on my motherboard.
Hi, Two of your USB connections have stopped working after using them with your DAC from the SteelSeries Nova Pro Wireless headset. They were fine before, but suddenly power cuts occurred, making all USB devices stop working temporarily. This happened twice, and now your headset doesn’t connect to the DAC at all. The DAC screen stays on even when plugged in, but your PC can’t establish a connection anymore. You’ve already experienced this with two ports before. You’re not sure if it’s a hardware issue or just a temporary glitch. You mentioned you don’t want to replace your motherboard and are only concerned about fixing these ports.
Which motherboard are you using? Have you tested it in your setup with USB ports? You also own a Nova Pro Wireless, which hasn’t had this problem. Could the problem be related to the board rather than the sound card?
Motherboard model: Asus TUF GAMING Z690-PLUS. I haven't connected it to the case via USB, just plugged it straight into the board. Should I go ahead now? I worry it could damage that port. Maybe the problem lies with the motherboard itself—I'm not sure. I've owned this board for over a year and so far no device has broken any connection, though the DAC has failed twice in about 2-3 months.
The DAC included with the SteelSeries Arctis Nova Pro wireless headset is available on SteelSeries' website.
I fixed the issue. It seems another device that wasn’t known was still connected, which was causing the problems. After removing every USB device and leaving only the DAC, the headset connected and audio played. It works now. Thank you for your patience.
The issue stems from the Arctis Nova Pro Wireless headset. Two of your USB ports have stopped functioning after prolonged use with the device.