F5F Stay Refreshed Hardware Desktop Critical issue detected with Ryzen 5700X3D: cache hierarchy malfunction.

Critical issue detected with Ryzen 5700X3D: cache hierarchy malfunction.

Critical issue detected with Ryzen 5700X3D: cache hierarchy malfunction.

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Attano
Junior Member
17
10-17-2021, 11:47 AM
#1
Recently my computer would shut down unexpectedly, often when it was in a stable state. I didn’t notice problems while playing games or using other apps. Usually, the desktop restarts by itself overnight. In the Windows Event Viewer I see a fatal hardware error. It says a processor core error occurred. The component details show: Ryzen 5700X3D, X570s, 64GB RAM, and some graphics cards. I’ve checked power settings and other adjustments but haven’t found a solution. Anyone have ideas?
A
Attano
10-17-2021, 11:47 AM #1

Recently my computer would shut down unexpectedly, often when it was in a stable state. I didn’t notice problems while playing games or using other apps. Usually, the desktop restarts by itself overnight. In the Windows Event Viewer I see a fatal hardware error. It says a processor core error occurred. The component details show: Ryzen 5700X3D, X570s, 64GB RAM, and some graphics cards. I’ve checked power settings and other adjustments but haven’t found a solution. Anyone have ideas?

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Creeperman3
Senior Member
454
10-23-2021, 06:18 AM
#2
It might be a bad RAM module or a failing motherboard. Have you performed a memory test?
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Creeperman3
10-23-2021, 06:18 AM #2

It might be a bad RAM module or a failing motherboard. Have you performed a memory test?

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Blue51
Member
65
10-24-2021, 05:01 PM
#3
You're certain the newest chipset drivers are set up, especially for the 3DVCache model?
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Blue51
10-24-2021, 05:01 PM #3

You're certain the newest chipset drivers are set up, especially for the 3DVCache model?

S
Streiyn
Posting Freak
768
10-25-2021, 01:57 AM
#4
Checking CPU and RAM health using OCCT and Prime95. Is the processor running at an incorrect voltage? The 3D V-cache driver applies only to Zen 4/5 X3D chips, and it's thought to mainly improve scheduling for dual-CCD devices.
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Streiyn
10-25-2021, 01:57 AM #4

Checking CPU and RAM health using OCCT and Prime95. Is the processor running at an incorrect voltage? The 3D V-cache driver applies only to Zen 4/5 X3D chips, and it's thought to mainly improve scheduling for dual-CCD devices.

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xsuperlexyx
Junior Member
39
11-01-2021, 12:31 AM
#5
I fully reinstalled the operating system and all applications after installing the new CPU. I maintain all updates, including Ryzen Master/CHIPSET and BIOS.
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xsuperlexyx
11-01-2021, 12:31 AM #5

I fully reinstalled the operating system and all applications after installing the new CPU. I maintain all updates, including Ryzen Master/CHIPSET and BIOS.

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Ravensword15
Junior Member
3
11-18-2021, 10:39 PM
#6
The RAM is brand new and I received it for Christmas. I'm planning to test it. Yes, I'm reducing the voltage in the BIOS to -30.
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Ravensword15
11-18-2021, 10:39 PM #6

The RAM is brand new and I received it for Christmas. I'm planning to test it. Yes, I'm reducing the voltage in the BIOS to -30.

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Admiralfiggins
Member
211
12-09-2021, 09:21 PM
#7
The system has been operating smoothly for several months. The problem only appeared recently. Initially, I assumed the power supply unit was the cause—I had a 650W unit and was pushing it near its maximum capacity. Recently, I replaced it with a 1000W model, but the issue persists.
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Admiralfiggins
12-09-2021, 09:21 PM #7

The system has been operating smoothly for several months. The problem only appeared recently. Initially, I assumed the power supply unit was the cause—I had a 650W unit and was pushing it near its maximum capacity. Recently, I replaced it with a 1000W model, but the issue persists.

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KingJjpr
Member
214
12-10-2021, 01:34 PM
#8
Adjust settings for both configurations.
K
KingJjpr
12-10-2021, 01:34 PM #8

Adjust settings for both configurations.

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HazzerMc
Junior Member
15
12-11-2021, 04:41 PM
#9
The undervolt no longer remains stable when it used to be. The core lacked sufficient power for the target frequency and experienced a drop. Lower the failing core by 10 units (core #5 if APIC ID is 9, meaning thread number). Perform the same adjustment on the other two top cores as a precaution.
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HazzerMc
12-11-2021, 04:41 PM #9

The undervolt no longer remains stable when it used to be. The core lacked sufficient power for the target frequency and experienced a drop. Lower the failing core by 10 units (core #5 if APIC ID is 9, meaning thread number). Perform the same adjustment on the other two top cores as a precaution.

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cyberfire_
Junior Member
49
12-11-2021, 05:16 PM
#10
I adjusted the MSI Kombo Strike configuration to 1, which corresponds to -10. I’m confident this should resolve the problem.
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cyberfire_
12-11-2021, 05:16 PM #10

I adjusted the MSI Kombo Strike configuration to 1, which corresponds to -10. I’m confident this should resolve the problem.

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