Critical issue: Black screen following Windows 10 update. Unable to access Task Manager.

F5F Stay Refreshed Software Operating Systems Critical issue: Black screen following Windows 10 update. Unable to access Task Manager.

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Thefacebreaker
Junior Member

05-19-2016, 07:21 AM

I just made the changes to my laptop. It still shows black with the cursor. I understand exproler.exe is no longer working, but I can't open Task Manager in any way I'm familiar with (like ctrl+alt+del or ctrl+shift+end). Please assist me.

Thefacebreaker

05-19-2016, 07:21 AM #1

_Asiak_
Member

05-19-2016, 07:43 AM

Check if your laptop includes an AMD GPU. If present, enter safe mode and thoroughly delete the AMD drivers using DDU, then reinstall the newest drivers once you return to Windows.

_Asiak_

05-19-2016, 07:43 AM #2

Check if your laptop includes an AMD GPU. If present, enter safe mode and thoroughly delete the AMD drivers using DDU, then reinstall the newest drivers once you return to Windows.

Bellabell11295
Member

154

05-21-2016, 08:21 PM

Have you turned off your computer and restarted it? If not, try shutting it down forcefully and then powering it back on.

Bellabell11295

05-21-2016, 08:21 PM #3

Have you turned off your computer and restarted it? If not, try shutting it down forcefully and then powering it back on.

Synerin
Junior Member

05-21-2016, 10:01 PM

It's just a pure Intel laptop. I understand the GPU is functioning since the Ctrl+Alt+Del shortcut works. It doesn't display anything after pressing Task Manager. Safe boot isn't helping either; I can only revert to an older version of Windows, which I did yesterday to temporarily resolve the issue. Do you know how to enable exproler.exe?