CRITICAL! - Feedback about a likely damaged MOBO from Best Buy to a UPS location
CRITICAL! - Feedback about a likely damaged MOBO from Best Buy to a UPS location
The description highlights a complex situation with multiple issues noted. Key points include placing the power supply at the top of the motherboard, visible damage on heatsinks and RAM clips, and some hardware misalignment in an M.2 slot. The green area shows marks from soldering, while the red areas indicate more severe impacts. There are also small plastic impressions around connections and a crushed baggie of components inside. Inspection revealed no bent pins or obvious damage beyond the packaging, just the impact zones. Concerns about stress on PCB layers and potential risks during testing are raised. The seller suggests testing everything before returning or exchanging, noting a delay in restocking at Microcenter. A local UPS store was chosen for faster delivery, despite tracking issues. The decision is influenced by warranty benefits from Best Buy and the need to resolve problems quickly.
They told you to return it, but you’re probably going to test it yourself.
bestbuy (at least my local one) hasn't been very helpful beyond the basics, so I didn’t even reach out yet. They always shift blame to the delivery staff—which makes sense—but the packing team should have caught this earlier. I’m sure they’d be open to a trade, but they don’t keep anything locally and I’m just holding out another four days for the delivery delay. That could push me past my return window for any parts, especially since I’m heading out soon and won’t be back. It’s basically risking the build now; if it works, maybe it can survive later. But honestly, I’m not bothering and grabbing a different board from Microcenter. This PC build has been over a decade—paranoid.
I received the shipped PSU without issues. A MBD is a bit more delicate. If I were you, I’d likely send it back locally.
Unless you remove it from the package, I can't really say anything about it. It seems okay.
I'd also, but if it's something OP has to stress about for the duration of the build, returning it could be a better idea.
I managed everything smoothly. I think modern PCBs are more durable, though I’m not sure if the board handled enough stress to show cracks inside. I wasn’t certain about current standards compared to past concerns—ESD was less of an issue before. Thanks for all the advice! I’ll just begin the build and monitor how it goes. I didn’t want any extra complications affecting power delivery.
Over the past two weeks, I've used dry ice and LN2 for my rampage. I won't go into detail about my brother moving it into a box that didn't fit. Boards tend to hold up well overall. I'd bring it back if it stops working or if I need an Asus board instead.