Cox recommends upgrading to a new modem.
Cox recommends upgrading to a new modem.
The issue started when the internet went down. I restarted the modem and now the upstream light is flashing while the internet light remains off. All other lights stay solid green. My dad contacted Cox, who advised replacing the modem. Someone suggested checking if there’s anything else I can do. This was a $150 modem purchased over a year ago, and I’m not sure it just failed overnight. The solution came when I realized one of the splitters was faulty. Since we didn’t need all the splitters, I connected a different one and it worked perfectly.
Lmk if it's too hard to Read. I also tried rebooting from the website and it rebooted and same thing happened. There's also a factory reboot option. Is that a good idea? I asked Cox to send a refresh signal. They said they did but nothing happened to the modem
I updated the status to priority warning and received an error: B-INIT-RNG Failure - retries exceeded.
This could be useful for understanding similar issues. Check the link provided.
Proceed with the factory restart option. It could assist. Ensure the coaxial cable is secured more firmly. Additionally, inspect the exterior of your home for the box they likely placed. Reinforce the cable there as well.