Corsair does not accept the Corsair Vengeance RGB Pro lifetime warranty.
Corsair does not accept the Corsair Vengeance RGB Pro lifetime warranty.
After more than two years, my Corsair Vengeance RGB Pro sticks stopped working and Corsair refused to honor the lifetime warranty. Online sources claim it was only tested with Intel, but the product packaging never mentioned this. I bought it at Best Buy on sale. I provided the receipt and tried the faulty stick across three systems—none worked even when added to BIOS. They keep insisting it’s a memory controller problem, not a defective unit. Despite emphasizing that I’ve tested it in multiple setups and used only one stick, they persist in blaming my RAM setup. This situation is really frustrating. I believe they’re making false claims, as the documentation clearly states Intel compatibility only. I won’t buy Corsair again or recommend them. Thanks for your understanding.
I strongly suggest Crucial Ballistix, they've never caused any issues for me. Though I don't heavily use RGB in my builds, others complain about MSI's poor components and lack of support. It doesn't make me feel good, especially since my PSU and cooling system are all Corsair. Good to finally have the protection plans on Amazon now. Edited March 30, 2022 by An0maly_76
I'm running two ballistix and two RGB sticks now. But the tech says they won't work with their RAM. To claim warranty, I'd need an official Intel system and have to record myself trying to boot it. They keep asking for a memory test. How can I check RAM when I can't even start up in a dimming slot? I thought Best Buy's protection plan would cover this, but I figured it has a lifetime warranty. It's strange I just got a Corsair PSU from Amazon and it's already back. Really frustrating losing a loyal customer over just one stick. Good service overall.
I previously used a prebuilt system with a 1700 on an MSI B450M Bazooka board featuring a GT1030 chipset. When upgrading to a GTX1650S, the POS board resisted, refusing to boot and only allowing a VGA POST light before working properly with the GT1030. After installing drivers and software for the GTX1650S, I power downed the system and reinstalled it again—only to face the same issue repeatedly. Eventually, after many tries and some frustration, the board stopped working and I had to file a return request that took 35-40 days. MSI never provided a clear explanation. Later, I opted for a 5900X, as MSI indicated compatibility with the B450M Bazooka and Zen3 support. They confirmed this at the time but also warned about needing a BIOS update, even suggesting I download it later. It cost me around $600 in September 2021, and they cautioned that the update could damage my board because it was outdated. Their advice left a lasting impression. Other factors influenced the build for the 5900X, but I chose an ASUS board and GPU. Once the machine started running smoothly, I felt confident—though I now view MSI with skepticism. Edited March 30, 2022 by An0maly_76
It's tough going through that experience. Interestingly, the PC with the RGB sticks uses a CyberPower PC with a gigabyte board. I mostly have everything ready to build another system—just need a case and a new power supply since I don’t want to use the Corsair one anymore after my problem. The board I received for a fresh build is an MSI model, but it was affordable for an X570 board. I’m hoping I won’t run into the same issues you did.
Unfortunately, many businesses behave this way, particularly in the PC DIY sector which is quite specialized with limited choices. You really rely on having solid consumer rights in your country. ¯\_(ツ)_/¯ … The main problem seems to be that motherboards are generally poor quality, especially for support and BIOS. Despite that, I upgraded my CPU three times, GPUs at least seven times, RAM three times, all on a €60 MSI B350 board… It was definitely a challenge most of the time. Yes, it was… it still works fine, honestly! *knocks on wood*
This seems unusual—can you verify if the product page matches this SKU for compatibility? Also, look at the motherboard’s QVL to see which RAM models are confirmed to work. I’m sure your RAM is listed there. With that info, we might find a way forward.