Connectivity problems Online disruptions Network issues

Jeff__Goldblum
Junior Member

07-22-2016, 04:52 AM

Hi, your setup seems to be working fine. You've upgraded your ISP speed and noticed improvements in upload, but download remains at 120 Mbps. Since you're wired and connected directly to the router, the issue might not be with your modem. Check for interference or try a different cable.

Jeff__Goldblum

07-22-2016, 04:52 AM #1

Nasser123
Junior Member

07-22-2016, 05:25 AM

Reach out to your ISP, as they control your speeds beyond the home. They should have clearly indicated if your existing modem was unsuitable, but anything could happen.

Nasser123

07-22-2016, 05:25 AM #2

Reach out to your ISP, as they control your speeds beyond the home. They should have clearly indicated if your existing modem was unsuitable, but anything could happen.

Nelina
Member

184

07-22-2016, 01:38 PM

It seems this device only supports four channels and can handle roughly 150 downloads at most. That should explain your issue.

Nelina

07-22-2016, 01:38 PM #3

It seems this device only supports four channels and can handle roughly 150 downloads at most. That should explain your issue.

LogicZah
Junior Member

07-22-2016, 03:26 PM

Cable modems typically perform better at download speeds than upload, often around 1/5. A speed of 6mbps falls short for the expected 120mbps download. Checking online via a quick search confirms this is standard. Your ISP should provide a stronger device since they pledged at least 200mbps.

LogicZah

07-22-2016, 03:26 PM #4

Mrblue00
Member

07-23-2016, 08:41 AM

It’s completely crazy they didn’t inform you about the gear you rent from them—it wasn’t designed for the speeds you’re paying for. My mind is blown.

Mrblue00

07-23-2016, 08:41 AM #5

It’s completely crazy they didn’t inform you about the gear you rent from them—it wasn’t designed for the speeds you’re paying for. My mind is blown.

Judepude
Junior Member

07-24-2016, 02:05 PM

Likely a personal modem rather than one provided by the ISP.

Judepude

07-24-2016, 02:05 PM #6

Likely a personal modem rather than one provided by the ISP.

kevin2010
Member

108

08-01-2016, 12:21 AM

Thanks for the update. The modem belonged to my dad, and I didn’t realize it was the issue until now. I chose to purchase a CM1200.

kevin2010

08-01-2016, 12:21 AM #7

Thanks for the update. The modem belonged to my dad, and I didn’t realize it was the issue until now. I chose to purchase a CM1200.

Chiller9592
Senior Member

670

08-02-2016, 08:13 AM

Thanks for the update. The modem belonged to my dad, and I didn’t realize it was the issue until now. I chose to purchase a CM1200.

Chiller9592

08-02-2016, 08:13 AM #8

Thanks for the update. The modem belonged to my dad, and I didn’t realize it was the issue until now. I chose to purchase a CM1200.

BaccaStrq123
Senior Member

664

08-03-2016, 05:27 AM

Human belief gently revived

BaccaStrq123

08-03-2016, 05:27 AM #9

Human belief gently revived

Tristeezy32
Junior Member

08-11-2016, 09:25 PM

#10

For 200 Mbps speeds, most providers require an 8x4 cable modem. Your current model is only 4x4. I’d consider a 16x4, 24x8 or a Docsis 3.1 option.

Tristeezy32

08-11-2016, 09:25 PM #10

For 200 Mbps speeds, most providers require an 8x4 cable modem. Your current model is only 4x4. I’d consider a 16x4, 24x8 or a Docsis 3.1 option.