Connection loss on Sky Broadband router Issue with internet service disruption from the router.
Connection loss on Sky Broadband router Issue with internet service disruption from the router.
Hey all, I'm having an issue with my newly installed Sky Broadband. I have an FTTC connection, getting about 80-90Mbps down and roughly 18-20 Mbps up. However, it seems my router is just randomly dropping connection for all devices on wifi. I have already tried some basic troubleshooting steps to no avail. Here's what I've tried already: Tried turning thr outer off and on again. Tried using a new RJ11 cable from the master socket. Split the network into seperate 2.4 and 5GHz bands. The dropouts happen regardless of what band you're connected to. I plan to contact the ISP tomorrow morning. We only have this connection about 3 days. It's running through the same line as our old Vodafone internet connection. We had an engineer come out and do something in the cabinet to change us over. The router we are now using is the Sky Q Hub (ER115), we also have a Sky Q Box (1Tb) in the living room. When the dropouts occur the router shows no sign of an error, no lights change colour or flash. The old router worked perfectly, had no dropouts or anything but was much slower for some reason. (Huawei HG658c). I'm basically looking for potential other troubleshooting steps or questions I can ask the person over the phone. Much appreciated! Thanks
I own the identical router and face the same issue. I posted a discussion on Sky’s forums, and many others reported the same problem. To date, no effective fix has been discovered. Eventually, I replaced the router with a new one.
if is a new service, call your isp for support if the router is yours, reset the device or replace it
This situation doesn't lead anywhere. Initially they pointed to the microfilter, then the cabling, and finally a new router was sent without solving anything. Eventually they shifted the blame to my devices because all my WiFi gadgets started dropping connections at the same time. It didn't matter that my old router had worked perfectly for eight years—only the switch to the new one changed things. If you complain and they deny fault, they charge you and won't admit responsibility. Plus, the 30-day cancellation rule doesn't apply since this was an upgrade, not a fresh start. You signed a new contract when you upgraded, so canceling would cost thousands of pounds (they claimed it was the monthly fee minus VAT). This problem has been mentioned hundreds of times on their forums, yet they never acknowledged it or responded. It's much simpler to buy your own router; after that, the issue disappeared completely and I'm no longer stuck with the limited Sky Hub. The service is actually good, but the equipment provided is poor.
if an ISP behaves this way, you already have the right approach—switch to another provider. Those suggestions are just unreliable, I understand them well, and you get them when the service isn’t up to standard. The modem, filters, repeaters, routers can all be good or bad, but it doesn’t matter. You should pay for a reliable connection instead of settling for something cheap and subpar.
When mentioning Sky Broadband I had to verify its details. It's now under Comcast's ownership. Welcome to the scene, hope it works. Be ready for high charges and poor support. Anyone who knows, the Comcast acquisition is still emerging. What they'll do next is uncertain. In the US, Comcast functions as a cable provider, coaxial, or more specifically HFC network. Typically, purchasing your own modem and router is the optimal choice. If you're not interested in buying a modem, try using your existing one in bridge mode and upgrade to a reliable router.
i live in an area where modems aren't available for purchase. i tried contacting my internet service provider to disable the wifi signal, then set up three routers connected through ethernet inside the house. each room had its own wifi connection, which resolved the issues. it seems that having separate networks helps, even though sharing one signal might not be ideal. this workaround has worked well for me.
Hey everyone, thanks for the ideas. I actually don’t use a microfilter with my connection. When Vodafone installed their fibre service here, they put in a faceplate with built-in filtering. For the new router, I’ll need to dig deeper into the options since Sky uses a different connection protocol than other providers in Ireland. Some routers might not work on their network. Unfortunately, I upgraded an existing package, so I’m unsure how my 14-day window will be impacted. It looks like I might not have time to switch providers now. They’re charging similar prices to others in my area, but they claim to be faster and more reliable. If many customers are experiencing issues, it could be a valid complaint to ComReg.