F5F Stay Refreshed Power Users Networks Connection issue with the router and modem.

Connection issue with the router and modem.

Connection issue with the router and modem.

C
Chessmaster
Junior Member
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23
08-06-2016, 12:04 AM
#1
I’ll clarify the situation. The main problem isn’t the connection speeds, but the disconnection events. Switching routers hasn’t resolved the issue. When the router powers off, it loses its IP address. On my Netgear R7800, the WAN light turns amber. The other router I’m testing shows an orange globe on its LEDs. The only solution so far is a factory reset. I’ve tried unplugging both modem and router for two minutes, then reconnecting one by one, cloning MAC addresses, and using the setup wizard—nothing works. I suspect the problem lies with the modem itself, or perhaps I missed something. I’m paying $250 for downlink and $10 for uplink, with 10 wireless and 9 wired devices connected. Here are my current downstream/upstream channels on the modem: https://gyazo.com/f554efcf8b5d933a616d6b2e20b8b5f1 https://gyazo.com/4ea70be4badabd3e49f1945acf2f10a1
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C
Chessmaster
08-06-2016, 12:04 AM #1

I’ll clarify the situation. The main problem isn’t the connection speeds, but the disconnection events. Switching routers hasn’t resolved the issue. When the router powers off, it loses its IP address. On my Netgear R7800, the WAN light turns amber. The other router I’m testing shows an orange globe on its LEDs. The only solution so far is a factory reset. I’ve tried unplugging both modem and router for two minutes, then reconnecting one by one, cloning MAC addresses, and using the setup wizard—nothing works. I suspect the problem lies with the modem itself, or perhaps I missed something. I’m paying $250 for downlink and $10 for uplink, with 10 wireless and 9 wired devices connected. Here are my current downstream/upstream channels on the modem: https://gyazo.com/f554efcf8b5d933a616d6b2e20b8b5f1 https://gyazo.com/4ea70be4badabd3e49f1945acf2f10a1

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A
any1999
Junior Member
Find
9
08-06-2016, 02:44 AM
#2
random ideas popping up, just thinking. i should look into bios or firmware updates. it’s been a long time since i’ve worked with all the cables. there are different cat5/6 types—cross over and regular ones. same wire, same connectors, but a few wires swapped around. it’s been ages. what’s the name for this? packet size, TLL or TL? it’s a setting that controls how many packets are sent at once and the time between them. do you have the modem plugged into the right port on the router? like the “router hole” you mentioned before? i’ve done that before and still can’t get it set up right. with all these connections to the router, are you trying to overload it with too many cables for what the device supports? this often causes it to disconnect. do you have a third-party update on the router? are you in the correct mode? is it a router, access point, bridge, etc.? are you attempting to run your home network using the same IP and subnet as the modem? most modems default around 192.168.0.1, while your home Wi-Fi usually uses something like 192.168.2.X. trying to use the same range can cause conflicts. check an app on your phone or tablet—see if you’re in the same frequency band (2.4 or 5mhz) and whether you’re crowded with other networks nearby. switching channels or frequencies might help. are you saving settings properly, and letting the router restart after each change? sometimes modems need a reboot. there could be issues with the device itself. many ISPs offer support tools; check their site for diagnostics. some provide troubleshooting steps from their own pages. try disabling unnecessary services until stability returns. consider using an USB port and adjusting the frequency. have you defined a sufficient IP range for your network so all devices can connect? if you’re giving a small range to local devices, they might get assigned addresses automatically. if you face problems with a specific device during drops, put it in DMZ—it often bypasses firewalls and lets the modem communicate directly. KISS: keep it simple. make sure web pages load, and if port forwarding or gaming causes trouble, explore other router settings.
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any1999
08-06-2016, 02:44 AM #2

random ideas popping up, just thinking. i should look into bios or firmware updates. it’s been a long time since i’ve worked with all the cables. there are different cat5/6 types—cross over and regular ones. same wire, same connectors, but a few wires swapped around. it’s been ages. what’s the name for this? packet size, TLL or TL? it’s a setting that controls how many packets are sent at once and the time between them. do you have the modem plugged into the right port on the router? like the “router hole” you mentioned before? i’ve done that before and still can’t get it set up right. with all these connections to the router, are you trying to overload it with too many cables for what the device supports? this often causes it to disconnect. do you have a third-party update on the router? are you in the correct mode? is it a router, access point, bridge, etc.? are you attempting to run your home network using the same IP and subnet as the modem? most modems default around 192.168.0.1, while your home Wi-Fi usually uses something like 192.168.2.X. trying to use the same range can cause conflicts. check an app on your phone or tablet—see if you’re in the same frequency band (2.4 or 5mhz) and whether you’re crowded with other networks nearby. switching channels or frequencies might help. are you saving settings properly, and letting the router restart after each change? sometimes modems need a reboot. there could be issues with the device itself. many ISPs offer support tools; check their site for diagnostics. some provide troubleshooting steps from their own pages. try disabling unnecessary services until stability returns. consider using an USB port and adjusting the frequency. have you defined a sufficient IP range for your network so all devices can connect? if you’re giving a small range to local devices, they might get assigned addresses automatically. if you face problems with a specific device during drops, put it in DMZ—it often bypasses firewalls and lets the modem communicate directly. KISS: keep it simple. make sure web pages load, and if port forwarding or gaming causes trouble, explore other router settings.

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