F5F Stay Refreshed Power Users Networks connected to 802.11n not 802.11ac

connected to 802.11n not 802.11ac

connected to 802.11n not 802.11ac

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HayesBoyz
Junior Member
46
07-18-2016, 03:52 AM
#1
Hello, I own an Acer Predator Helios 300 laptop equipped with a Killer® Wireless-AC 1550i adapter (model 9560NGW) and a 160MHz network card. My router supports up to 867 MBPS via AC protocol (802.11ac). I’ve tried various solutions: updated laptop drivers and router firmware, reinstalled drivers, updated Windows, changed network card settings to prioritize AC and 5 GHz, set the router to only use AC, and even switched to a Killer card supporting 802.11a. Still, it connects to 802.11a instead of AC most of the time. The card works on 802.11n but not on 5 GHz. Tp-link support claims compatibility issues with these cards and hasn’t provided a clear fix. They’ve given me numerous instructions, but nothing has resolved the problem. I’m reaching out to Tp-link support for further guidance. My Wi-Fi details: VHT channel 36, signal strength 85 dBm, speeds listed at 6, 9, 12, 18, 24, 36, 48, 54 Mbps. The card supports up to 20 MHz and 40 MHz channels with a guard interval of 20 or 40 MHz. It also supports 80 MHz and 802.11 mod 802.11a. If you have any more questions, let me know.
H
HayesBoyz
07-18-2016, 03:52 AM #1

Hello, I own an Acer Predator Helios 300 laptop equipped with a Killer® Wireless-AC 1550i adapter (model 9560NGW) and a 160MHz network card. My router supports up to 867 MBPS via AC protocol (802.11ac). I’ve tried various solutions: updated laptop drivers and router firmware, reinstalled drivers, updated Windows, changed network card settings to prioritize AC and 5 GHz, set the router to only use AC, and even switched to a Killer card supporting 802.11a. Still, it connects to 802.11a instead of AC most of the time. The card works on 802.11n but not on 5 GHz. Tp-link support claims compatibility issues with these cards and hasn’t provided a clear fix. They’ve given me numerous instructions, but nothing has resolved the problem. I’m reaching out to Tp-link support for further guidance. My Wi-Fi details: VHT channel 36, signal strength 85 dBm, speeds listed at 6, 9, 12, 18, 24, 36, 48, 54 Mbps. The card supports up to 20 MHz and 40 MHz channels with a guard interval of 20 or 40 MHz. It also supports 80 MHz and 802.11 mod 802.11a. If you have any more questions, let me know.

X
xWaffleGaming
Member
69
07-18-2016, 05:05 AM
#2
How close are you to the router? If you're too distant, the signal might be weak.
X
xWaffleGaming
07-18-2016, 05:05 AM #2

How close are you to the router? If you're too distant, the signal might be weak.

K
Kaptenrickard
Junior Member
5
07-19-2016, 12:35 AM
#3
the router is positioned about a meter away from the laptop, with a signal strength of 93. your tv is located in between the router and the laptop.
K
Kaptenrickard
07-19-2016, 12:35 AM #3

the router is positioned about a meter away from the laptop, with a signal strength of 93. your tv is located in between the router and the laptop.

F
FLO3101
Junior Member
17
07-22-2016, 06:59 PM
#4
the router is positioned about a meter away from the laptop, with a signal strength of 93. your tv is located in between the router and the laptop.
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FLO3101
07-22-2016, 06:59 PM #4

the router is positioned about a meter away from the laptop, with a signal strength of 93. your tv is located in between the router and the laptop.

A
Adam_Megenis
Junior Member
19
07-25-2016, 09:54 AM
#5
Your site survey includes multiple nearby properties with Wi-Fi, and we check their current channels to ensure optimal performance.
A
Adam_Megenis
07-25-2016, 09:54 AM #5

Your site survey includes multiple nearby properties with Wi-Fi, and we check their current channels to ensure optimal performance.

D
Darksun55
Junior Member
41
07-25-2016, 05:57 PM
#6
I am the sole user of a 5GHz Wi-Fi setup with two routers inside the house. The primary router operates on channel 36, while the extender uses channel 40.
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Darksun55
07-25-2016, 05:57 PM #6

I am the sole user of a 5GHz Wi-Fi setup with two routers inside the house. The primary router operates on channel 36, while the extender uses channel 40.

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RulwenJr
Posting Freak
786
07-25-2016, 08:37 PM
#7
It seems I'd have to concur with the TP link here, as Killer networking products are disappointing. I steer clear of them completely. Sorry.
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RulwenJr
07-25-2016, 08:37 PM #7

It seems I'd have to concur with the TP link here, as Killer networking products are disappointing. I steer clear of them completely. Sorry.

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Robang592
Senior Member
368
07-25-2016, 11:39 PM
#8
For this situation, I suggest using a different WIFI card to replace the faulty one.
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Robang592
07-25-2016, 11:39 PM #8

For this situation, I suggest using a different WIFI card to replace the faulty one.

C
Cv7
Member
116
07-26-2016, 07:39 AM
#9
I’d choose an Intel AC adapter such as the one listed here: https://www.amazon.com/Intel-Dual-Band-W...B01MZA1AB2. Just plug it in.
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Cv7
07-26-2016, 07:39 AM #9

I’d choose an Intel AC adapter such as the one listed here: https://www.amazon.com/Intel-Dual-Band-W...B01MZA1AB2. Just plug it in.

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louisdm
Member
98
07-28-2016, 01:49 AM
#10
Thank you for your assistance
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louisdm
07-28-2016, 01:49 AM #10

Thank you for your assistance

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