F5F Stay Refreshed Hardware Desktop Component in decline

Component in decline

Component in decline

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whiteknight40
Member
60
09-27-2019, 08:34 PM
#1
Continuing from the last discussion - the power supply unit was swapped, yet the problem remains. What might be behind this? I've experienced this for several months now, but the root cause is unclear. It mainly occurs during certain loading tasks in games (such as switching maps between matches or loading cutscenes) whereas it doesn't happen while playing normally. Only when a heavy load is applied does the issue arise. My screen displays a solid color (resembling the last rendered color), but most of the time it remains responsive. I can hear audio from Discord, but not from others, and the keyboard responds properly. After some time, the monitor shows "No signal" and turns off completely. I often have to perform a hard reset. I've examined the Event Viewer, but only found an unexpected shutdown error—nothing else. Occasionally, when launching programs or games, audio might stutter slightly, though I suspect it shouldn't be an issue. What I've tried so far: Updating GPU drivers, re-seating the GPU, deep cleaning PCIe ports, running a benchmark app for four hours (temperatures stayed below 78°C, no crashes—Unigine benchmark in extreme settings), using different GPU ports, checking temperatures (GPU max 78°C after long playtime, CPU max 60°C), and switching to a new PSU. Despite these efforts, the issue still happens randomly during loading operations. I've read that it could stem from various factors, but most suggestions pointed to unreliable PSU power. Since my previous unit was faulty, replacing it resolved the problem for a week before it crashed again—image became stuck in solid color, but sounds from Spotify and Discord worked, while the keyboard stayed responsive. For reference, here are my current specs: CPU: i5-9600KF (no overclocking) RAM: 32GB at 2666MHz (4x8GB) GPU: RTX 2060 (factory settings) PSU: Corsair rm750x - 750W Motherboard: ASROCK B365M PRO4
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whiteknight40
09-27-2019, 08:34 PM #1

Continuing from the last discussion - the power supply unit was swapped, yet the problem remains. What might be behind this? I've experienced this for several months now, but the root cause is unclear. It mainly occurs during certain loading tasks in games (such as switching maps between matches or loading cutscenes) whereas it doesn't happen while playing normally. Only when a heavy load is applied does the issue arise. My screen displays a solid color (resembling the last rendered color), but most of the time it remains responsive. I can hear audio from Discord, but not from others, and the keyboard responds properly. After some time, the monitor shows "No signal" and turns off completely. I often have to perform a hard reset. I've examined the Event Viewer, but only found an unexpected shutdown error—nothing else. Occasionally, when launching programs or games, audio might stutter slightly, though I suspect it shouldn't be an issue. What I've tried so far: Updating GPU drivers, re-seating the GPU, deep cleaning PCIe ports, running a benchmark app for four hours (temperatures stayed below 78°C, no crashes—Unigine benchmark in extreme settings), using different GPU ports, checking temperatures (GPU max 78°C after long playtime, CPU max 60°C), and switching to a new PSU. Despite these efforts, the issue still happens randomly during loading operations. I've read that it could stem from various factors, but most suggestions pointed to unreliable PSU power. Since my previous unit was faulty, replacing it resolved the problem for a week before it crashed again—image became stuck in solid color, but sounds from Spotify and Discord worked, while the keyboard stayed responsive. For reference, here are my current specs: CPU: i5-9600KF (no overclocking) RAM: 32GB at 2666MHz (4x8GB) GPU: RTX 2060 (factory settings) PSU: Corsair rm750x - 750W Motherboard: ASROCK B365M PRO4

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TaterrNaterr
Junior Member
4
09-27-2019, 09:18 PM
#2
My instincts suggest a memory problem.
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TaterrNaterr
09-27-2019, 09:18 PM #2

My instincts suggest a memory problem.

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Draker59
Member
126
09-28-2019, 12:54 AM
#3
You're planning to remove your two older RAM modules to evaluate the impact, great decision!
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Draker59
09-28-2019, 12:54 AM #3

You're planning to remove your two older RAM modules to evaluate the impact, great decision!

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josh_k1310
Member
224
10-04-2019, 12:42 AM
#4
It seems the issue persists despite using just two new modules recently. The problem might stem from previous configurations or underlying factors. Could there be something else affecting performance?
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josh_k1310
10-04-2019, 12:42 AM #4

It seems the issue persists despite using just two new modules recently. The problem might stem from previous configurations or underlying factors. Could there be something else affecting performance?

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steve3300
Junior Member
7
10-17-2019, 10:32 PM
#5
I’m starting to think GPU performance might not be the main problem, but simply increasing costs without fixing the core issues feels risky. It seems more likely related to VRAM capacity than just the GPU itself.
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steve3300
10-17-2019, 10:32 PM #5

I’m starting to think GPU performance might not be the main problem, but simply increasing costs without fixing the core issues feels risky. It seems more likely related to VRAM capacity than just the GPU itself.

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ArcaneShock
Member
54
10-23-2019, 10:56 PM
#6
The solid color freeze occurs regardless of the other RAM stick.
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ArcaneShock
10-23-2019, 10:56 PM #6

The solid color freeze occurs regardless of the other RAM stick.

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ManMallow
Member
223
10-24-2019, 01:20 AM
#7
No, my clock speed and PCIe settings are not overclocked.
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ManMallow
10-24-2019, 01:20 AM #7

No, my clock speed and PCIe settings are not overclocked.

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mcbudder2004
Senior Member
687
10-31-2019, 04:14 AM
#8
I haven't performed any overclocking, so everything remains as it came from the factory. The MSI Afterburner displays +0 next to both core and memory clocks, suggesting it isn't overclocked. Could this problem be linked to using two monitors? I've never experienced this before after switching to dual monitors; it also causes crashes when only one is active (and I've disabled it in Windows settings).
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mcbudder2004
10-31-2019, 04:14 AM #8

I haven't performed any overclocking, so everything remains as it came from the factory. The MSI Afterburner displays +0 next to both core and memory clocks, suggesting it isn't overclocked. Could this problem be linked to using two monitors? I've never experienced this before after switching to dual monitors; it also causes crashes when only one is active (and I've disabled it in Windows settings).

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Reepety
Senior Member
374
11-16-2019, 06:27 AM
#9
It occurred once more, but this time the display remained blank and the computer rebooted. Eventually, Windows created a dump file—what’s the issue? 072422-6421-01.dmp
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Reepety
11-16-2019, 06:27 AM #9

It occurred once more, but this time the display remained blank and the computer rebooted. Eventually, Windows created a dump file—what’s the issue? 072422-6421-01.dmp

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farhizon
Member
51
11-17-2019, 07:10 AM
#10
Run the application named "Who Crashed".
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farhizon
11-17-2019, 07:10 AM #10

Run the application named "Who Crashed".

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