Check your internet connection and speed issues.
Check your internet connection and speed issues.
Hello everyone. I’m new here and have been a loyal member of Linus for some time. His content has been really valuable, and I’ve gained a lot from his insights. I’m now exploring forums to see if someone can assist with my ongoing internet issues. Since I recently moved into a new home a few months ago and switched to my ISP’s service, I’ve been facing persistent problems with speed and stability. My plan is to share what I know about my network setup so I can properly report the issue to my provider.
To give you a quick overview of my environment:
- My ISP uses FTTB connectivity; fiber reaches the building and copper/UTP cables run from the ONT in the apartment.
- From the UTP connection, I connect a RJ45 adapter and then a Cat6 Ethernet cable to my router (Netgear R7000P).
- The router broadcasts the signal as WiFi, which my laptop and phone both support.
- Network tests show a solid 866.7 Mbps on WiFi and 1.0 Gbps via Ethernet.
- My laptop uses Intel WiFi drivers; switching them to a different driver resolved the speed drops temporarily.
- On my phone, the connection is consistently around 866 Mbps.
- The router operates exclusively on 5 GHz and uses a unique channel compared to nearby networks.
- I’ve tried various routers and even other brands, but speeds drop significantly—especially when using Intel drivers.
- Torrenting speeds are usually unaffected; only browser downloads show fluctuations.
I’m still having intermittent drops, sometimes reaching full speeds and other times hitting 250 Mbps down / 150 Mbps up. The upload speed stays steady. I’ve already contacted my ISP for troubleshooting, but no resolution has come through.
Could you help me narrow down the cause? Are there any overlooked factors in my setup? I’m curious if the Cat6 cable could be the issue, or if something else is affecting performance. Any tips or tools you recommend for diagnosing this would be greatly appreciated. Thanks in advance!
Laur
It might stem from a faulty cable on your end, or it could be an issue with your ISP that they’re dismissing but still suspect. In this situation, I have no idea how to proceed.
I aim to gather insights from the community here. Please share any information you think might help me troubleshoot effectively, so I don’t overlook anything. Also, let me know your thoughts on the best approach to follow—this way I can avoid any issues where the ISP might reverse my actions. Once I have all the details, I’ll focus on consumer protection and present my case clearly for assistance. Thank you for your support!
Link the Cat 6 cable from your router to your laptop via UTP. Recently, two Ethernet cables stopped working unexpectedly. When you tried cutting the damaged section—by feeling each part and noticing signal loss—you identified the issue. After removing the entire cable jacket, no visible problems remained. When you installed a new connector, it also broke on the opposite side.
I don’t understand, but I’ll check with my neighbours or give it a shot.
If the ISP technician recommended trying it, it might work! Or you could face arrest.