Check the modem or ISP cable for faults.
Check the modem or ISP cable for faults.
Hello, I'm experiencing significant packet loss and slow speeds on my connection. I'm trying to figure out if the problem lies with my modem or the ISP-provided cable. I'm not planning to call a technician just yet, as I don't think the issue is with my equipment. If replacing the modem costs a lot, I'd prefer to handle it myself first. More details here: [Crowdsupport ticket](https://crowdsupport.telstra.com.au/t5/H...822#M89282)
If it doesn’t work, reset the factory settings and contact a technician. The ISP lines seem to have an issue.
You're likely experiencing some signal problems. Let me check your correctable and noncorrectable error counts, as well as the status of your upstream connection. Just to clarify, my modem (SB6141) is around five years old, so age isn<|pad|>, which shouldn't affect things much.
I'm not an expert but I think that the modem might only be connecting to one channel Could you send a screenshot of the correctable and non-correctable errors
On the signals page at the very bottom, your modem appears to be functioning. However, I suspect there might be a signal problem. In the US, if the issue is outside a public truck roll, it's usually not free. But if it's related to internal wiring, it tends to be a cost issue.
I searched for your modem model (C6300BD-1TLAUS) and it seems to be a Netgear modem/router combo. There aren't exact instructions available, but you should check the Cable Connection section or similar areas.