F5F Stay Refreshed Hardware Desktop Check the crash details and follow the provided instructions. Contact support for further assistance.

Check the crash details and follow the provided instructions. Contact support for further assistance.

Check the crash details and follow the provided instructions. Contact support for further assistance.

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JustAirHits
Junior Member
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44
07-25-2020, 07:10 PM
#1
I've faced several problems with my current setup. It would crash unexpectedly and freeze at the boot screen before. I've looked through forum discussions and think it's likely related to my SSD, so I swapped it out and the issue seems fixed (no crashes now when using the desktop). Recently, however, my PC restarts frequently every night—even though I usually leave it idle. I suspected a Windows update or similar as the cause, but this morning it crashed and restarted on its own. It seems those repeated restarts were likely crashes rather than updates. I've checked the Event Viewer but haven't found clear clues for troubleshooting. (Attached are today's logs.) All configurations remain default, no overclocking or undervolting (except a slight boost on the GPU). My system specs (CPU-Z report attached): CPU 5800X MB, ASUS ROG Strix X570-E gaming RAM 64GB (32+32 GSkill on slots 2 & 4), SSD XPG Gammix S50 Lite (1TB) + Crucial MX300 (512GB), GPU RTX3090, PSU EVGA 850 GA (850W), GPU undervolt. I don’t have spare parts or another machine to test changes, so any advice on diagnosing this would be invaluable. crash.evtx R7-5800X.html
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J
JustAirHits
07-25-2020, 07:10 PM #1

I've faced several problems with my current setup. It would crash unexpectedly and freeze at the boot screen before. I've looked through forum discussions and think it's likely related to my SSD, so I swapped it out and the issue seems fixed (no crashes now when using the desktop). Recently, however, my PC restarts frequently every night—even though I usually leave it idle. I suspected a Windows update or similar as the cause, but this morning it crashed and restarted on its own. It seems those repeated restarts were likely crashes rather than updates. I've checked the Event Viewer but haven't found clear clues for troubleshooting. (Attached are today's logs.) All configurations remain default, no overclocking or undervolting (except a slight boost on the GPU). My system specs (CPU-Z report attached): CPU 5800X MB, ASUS ROG Strix X570-E gaming RAM 64GB (32+32 GSkill on slots 2 & 4), SSD XPG Gammix S50 Lite (1TB) + Crucial MX300 (512GB), GPU RTX3090, PSU EVGA 850 GA (850W), GPU undervolt. I don’t have spare parts or another machine to test changes, so any advice on diagnosing this would be invaluable. crash.evtx R7-5800X.html

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M
McGamerPro2000
Member
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193
08-02-2020, 06:27 PM
#2
I might attempt to make a bootable USB, start it in Live mode, and keep it running overnight to check if it powers down. This will clarify whether the problem lies with Windows drivers or hardware issues. If you regain access to Windows and it boots again, the issue likely points to hardware. If it remains in Linux, it could relate to driver problems or conflicts with Windows.
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McGamerPro2000
08-02-2020, 06:27 PM #2

I might attempt to make a bootable USB, start it in Live mode, and keep it running overnight to check if it powers down. This will clarify whether the problem lies with Windows drivers or hardware issues. If you regain access to Windows and it boots again, the issue likely points to hardware. If it remains in Linux, it could relate to driver problems or conflicts with Windows.

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D
dXXp
Junior Member
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15
08-03-2020, 12:00 AM
#3
Consider using occt to check for memory, CPU, and GPU issues. It may not provide everything you need, but it should point you in the right direction. Also, run memtest to verify data integrity.
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D
dXXp
08-03-2020, 12:00 AM #3

Consider using occt to check for memory, CPU, and GPU issues. It may not provide everything you need, but it should point you in the right direction. Also, run memtest to verify data integrity.

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J
Josanguz
Junior Member
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2
08-03-2020, 03:03 AM
#4
Usually the kernel 41 depends on RAM. If you have a different RAM setup, give it a try. When PBO is enabled, consider using the curve optimizer and revert it to auto. You might also attempt to run RAM at normal speeds (Auto).
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Josanguz
08-03-2020, 03:03 AM #4

Usually the kernel 41 depends on RAM. If you have a different RAM setup, give it a try. When PBO is enabled, consider using the curve optimizer and revert it to auto. You might also attempt to run RAM at normal speeds (Auto).

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john729
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65
08-06-2020, 10:25 AM
#5
This idea looks promising, I ran it last night and it didn’t crash. I plan to run a few more tests over the next days. You’re thinking of doing a stress test to identify the problem, which is smart—sometimes the issue shows up under pressure. I’m curious about why you suspect it’s related to RAM.
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john729
08-06-2020, 10:25 AM #5

This idea looks promising, I ran it last night and it didn’t crash. I plan to run a few more tests over the next days. You’re thinking of doing a stress test to identify the problem, which is smart—sometimes the issue shows up under pressure. I’m curious about why you suspect it’s related to RAM.

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Carlster101
Member
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55
08-06-2020, 10:39 AM
#6
Occt can evaluate individual parts and indicate if it spots faults. Earlier there was an Event 41 issue where occt detected problems during the CPU check. This ended up being a motherboard problem that was fixed with a BIOS update. Event 41 is generally unclear, but the official site suggests it’s likely a power-related issue.
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Carlster101
08-06-2020, 10:39 AM #6

Occt can evaluate individual parts and indicate if it spots faults. Earlier there was an Event 41 issue where occt detected problems during the CPU check. This ended up being a motherboard problem that was fixed with a BIOS update. Event 41 is generally unclear, but the official site suggests it’s likely a power-related issue.

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A
Abbasaurus
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209
08-06-2020, 12:16 PM
#7
Completed a full test with all settings enabled. No errors occurred. It appears the issue might be related to software conflicts, possibly involving Linux or Windows components. Try pinpointing the problem by checking which programs are running during startup.
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A
Abbasaurus
08-06-2020, 12:16 PM #7

Completed a full test with all settings enabled. No errors occurred. It appears the issue might be related to software conflicts, possibly involving Linux or Windows components. Try pinpointing the problem by checking which programs are running during startup.

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