Check if the issue is related to your motherboard or software.
Check if the issue is related to your motherboard or software.
Hello, my ROG Strix X570-E board has been with me for nearly three years. Recently, while playing Dota, I would unexpectedly use in-game items without touching the keyboard or mouse. The item slots remain unchanged, and I've remapped keys without success. I've replaced my mouse, keyboard, and USB hub, tried connecting them to different USB ports on the board, and reinstalled games, yet the problem continues. I've considered swapping the motherboard, but I'm hesitant to spend money unless I'm sure it will solve the issue. If you have any advice or solutions, I'd appreciate hearing them. I'm running out of ideas, and it seems more likely a wrong input was registered than a hardware fault. I've assembled computers before and watched many tutorials, but I don’t consider myself an expert. I also don’t know how to fully reset my Dota hotkeys, though I thought uninstalling might help.
What BIOS version are you using? Previous revisions for that board sometimes caused problems with USB devices, so you might be seeing this. Have you checked if the issue appears in other programs? Try leaving a keyboard open for an hour and see if any random keystrokes occur. If none happen outside the keyboard, it suggests Dota is likely the cause; if it did trigger a keystroke, it could point to hardware or firmware problems.
It's conceivable a nearby device is broadcasting a signal at the precise frequency to disrupt your PC, such as an active speaker or cordless phone. Unlikely, since most gadgets follow regulations to minimize interference. Regarding DOTA, the problem could stem from key bindings stored in a folder that isn't cleared after uninstalling the game. Persistent issues despite hardware modifications might suggest sticky keys, like Shift + F1 if assigned for the game.
I've refreshed the bios on Asus's site. Initially, I was using a 0804 x64 (from August 2019). The keyboard tester isn't functioning because the triggers are coming from my mouse's side buttons ('back' and 'forward'). Since my mouse was a Logitech model, it might be labeled differently in their system. I attempted to assign new button combinations with the tester, but it didn't register. I'll monitor whether the bios update resolves this issue. Appreciate your assistance.
I really dislike having to reprogram all my shortcuts, but I’m giving it a shot. It seems the problem isn’t caused by an interference signal—my only wireless gadgets are the mouse, headset, and phone. Even after switching the headset, the issue persists, even though I didn’t change it, thinking it would help. I’m upgrading my phone to a Samsung S20, so they probably use the right frequencies. I’ll wait a day to check if the bios update mentioned by another user solves it, and if it doesn’t, I’ll reset all the hotkeys. At least then I won’t miss it if the problem continues. Thanks for your assistance.
You can still verify functionality by launching a web browser, visiting several pages, and observing changes. Keep in mind that because it's wireless, the mouse tends to power down after a few minutes of inactivity. To keep it active, gently shake it or move it occasionally every few minutes.
Played a few games today without any problems! Thanks a lot. *Note: After playing more, the issue persists. It seems I was lucky with some earlier games.* The keys are triggered almost randomly, and the same two keys activate together.
I reached out to my motherboard maker who told me I needed to update both the chipset driver and BIOS. I did the chipset update and now it takes several attempts to boot the system. They explained the issue is due to memory incompatibility with my board for 4 dimms. I've been using it for over two years without problems, but recently I bought new memory from the QVL and my sister plans to get her old one. After installing the new RAM, I'll try again once it fully works. For reference, the failed start codes were a mix of "22" and "F9". The manual says "22" initializes memory and "F9" means "Recovery Capsule Not Found".
I've followed the guidance from Asus's customer support, which involved applying additional BIOS and chipset updates and replacing the RAM. Despite these changes, the problem persists. Following the chipset update, my system would fail to boot on half of the attempts. Support stated the issue stemmed from incompatible memory. I've replaced the RAM, and now the computer boots consistently each time, though the ghost keys remain a concern. Asus advised I should return it for a replacement or repair.
I'm still checking if it functions properly, though I haven't confirmed yet. I forwarded my motherboard to RMA and received a replacement unit. That didn't resolve the problem, so it's likely unrelated to the hardware. My next step is to open the configuration file at the provided path. Inside, I discovered shortcuts for MOUSE 4 and MOUSE 5. I disabled the associated options because my mouse buttons are already turned off. I'm puzzled as to why this wouldn't help, but if it doesn't, I'll continue adjusting similar-looking shortcuts until it works.