Check if DTS and Equaliser are functioning on your Hyperx Cloud Alpha Wireless headphones?

F5F Stay Refreshed Hardware Desktop Check if DTS and Equaliser are functioning on your Hyperx Cloud Alpha Wireless headphones?

Check if DTS and Equaliser are functioning on your Hyperx Cloud Alpha Wireless headphones?

Check if DTS and Equaliser are functioning on your Hyperx Cloud Alpha Wireless headphones?

Z

zanawesome
Junior Member

11

11-18-2024, 06:35 AM

#1

[Moderator Note: OP orginally flagged as "Solved". No indication that the problem was solved so changed to "Question".]
I literally just bought these headphones, installed the NGENUITY software, and when I try to activate DTS or the Equalizer, there's simply no change. It shows as active, but there's no difference in the audio. I've reinstalled the launcher, but nothing has changed. I have a serious issue with this because the audio sounds very bad and is affecting my ear health. The bass is TOO loud/strong, and often I can't distinguish certain sounds, unlike with my previous headphones. I really need a solution for this; I don't want to return them as I just bought them :/
Also i have Windows 10 and i already update the ''Microsoft Visual C++ Redistributable latest supported downloads (x64 x86)'' and my ''DtsHPXV2Apo4Service'' its on Automatic and running. Please help.

Z

zanawesome

11-18-2024, 06:35 AM #1

[Moderator Note: OP orginally flagged as "Solved". No indication that the problem was solved so changed to "Question".]
I literally just bought these headphones, installed the NGENUITY software, and when I try to activate DTS or the Equalizer, there's simply no change. It shows as active, but there's no difference in the audio. I've reinstalled the launcher, but nothing has changed. I have a serious issue with this because the audio sounds very bad and is affecting my ear health. The bass is TOO loud/strong, and often I can't distinguish certain sounds, unlike with my previous headphones. I really need a solution for this; I don't want to return them as I just bought them :/
Also i have Windows 10 and i already update the ''Microsoft Visual C++ Redistributable latest supported downloads (x64 x86)'' and my ''DtsHPXV2Apo4Service'' its on Automatic and running. Please help.

C

Camiloute
Member

52

11-18-2024, 06:35 AM

#2

What USB version are you connecting with 2.0 3.0? Are there other devices connected to the USB port beside the adapter or any wireless equipment in use?

C

Camiloute

11-18-2024, 06:35 AM #2

What USB version are you connecting with 2.0 3.0? Are there other devices connected to the USB port beside the adapter or any wireless equipment in use?