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Can't Make a New Flash Drive for Backup

Can't Make a New Flash Drive for Backup

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eastland97
Senior Member
644
09-01-2026, 04:30 PM
#1
We bought a Dell Inspiron 24 All-in-One that came with Windows 11 installed. We want to make a recovery USB stick for this computer using a brand new PNY 32GB flash drive, but the drive does not show up on our PC. I looked at the "Backup system files to the recovery drive" option in the software. That screen asked me to plug in a 32GB USB, which is exactly what we had. One article said to turn this box off, and then to go back and try it again. I did that without checking the box, but now I can see the flash drive sitting there. I plugged it into my PC and tried the software again with the box checked, but nothing happened; still no flash drive showing up. Another article told me to run a command called "reagentc /info" from an admin prompt. When I ran that command, it just said "Windows RE status: Enabled." We don't know what that means at all because there was no error message. Is it possible the program needs more than 32GB of space on the flash drive? If anyone has a fix for this problem, please let me know. Thanks!
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eastland97
09-01-2026, 04:30 PM #1

We bought a Dell Inspiron 24 All-in-One that came with Windows 11 installed. We want to make a recovery USB stick for this computer using a brand new PNY 32GB flash drive, but the drive does not show up on our PC. I looked at the "Backup system files to the recovery drive" option in the software. That screen asked me to plug in a 32GB USB, which is exactly what we had. One article said to turn this box off, and then to go back and try it again. I did that without checking the box, but now I can see the flash drive sitting there. I plugged it into my PC and tried the software again with the box checked, but nothing happened; still no flash drive showing up. Another article told me to run a command called "reagentc /info" from an admin prompt. When I ran that command, it just said "Windows RE status: Enabled." We don't know what that means at all because there was no error message. Is it possible the program needs more than 32GB of space on the flash drive? If anyone has a fix for this problem, please let me know. Thanks!

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Gabokazu
Posting Freak
814
09-14-2026, 06:44 AM
#2
Even after trying to stop and start the system backup files, your USB stick still isn't showing up. When I run "reagentc /info", Windows says it's ready to go. Maybe you need more than 32GB for this drive, or maybe I should try something else. Let me know if you get a fix!
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Gabokazu
09-14-2026, 06:44 AM #2

Even after trying to stop and start the system backup files, your USB stick still isn't showing up. When I run "reagentc /info", Windows says it's ready to go. Maybe you need more than 32GB for this drive, or maybe I should try something else. Let me know if you get a fix!

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MrSarx
Senior Member
375
09-14-2026, 02:05 PM
#3
Thanks so much for replying! Do I need more than 32 gigabytes of space? Is there a folder or file list I should look at? Please tell me exactly what you need. Thanks again!
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MrSarx
09-14-2026, 02:05 PM #3

Thanks so much for replying! Do I need more than 32 gigabytes of space? Is there a folder or file list I should look at? Please tell me exactly what you need. Thanks again!