Can bent pins stop the motherboard from turning on?
Can bent pins stop the motherboard from turning on?
You had an issue.
The issue has been resolved.
What concerns you remains?
Are you sure they provided enough information about the fixes that were implemented?
Or do you suspect they are deliberately misleading and deceiving you?
Your doubts seem based only on your personal (anecdotal/unqualified) perspective on how bent pins can affect a system.
By the way, did you send your CPU for testing?
The issue remains unresolved. The bent pins were straightened, yet the system doesn’t power cycle as described before. For comparison, I tested another functional PC to see how it performed. I checked the motherboard, power supply, CPU, fans, and front panel. The motherboard still powers on even without a CPU installed. A click sound indicates the power cycle is active, and the fans spin. Using the same configuration as the other setup, I pressed the power button but found no cycling or fan activity. I attempted it with two different CPUs—13900k and 14900k—but since I don’t have another LGA 1700 board, I can’t test individual chips. The 14900k received today appears to be new, so I’m considering a potential VRM failure. It just won’t turn on.
I purchased a new board, and it functions properly, which means they sent back a non-working unit as expected. They replaced the socket, which had nothing to do with the power cycle problems I mentioned earlier. I’m uncertain about their approach since it seems they didn’t diagnose the issue correctly. Think of it like needing an oil change but getting a new set of tires and returning the car empty-handed—you’re not supposed to question it because you’re not a mechanic. That’s not logical.
I’m puzzled by your reaction and the mention of qualifications or anecdotes. Asus is also known for poor service, which makes this situation even more surprising. I hold a Master’s in Computer Science, so I’m confident I can troubleshoot my PC myself. In all your comments about this thread, you brought up qualifications, but the board still doesn’t power on, even after changing the socket—something I mentioned months ago was not the problem. If I were a certified technician, I’d be able to use my judgment and see that it’s not working.
Their RMA guidelines clearly advise against sending other components. Why would I send in a CPU that never gets returned? Or should I need certification to understand their instructions properly? If you’re interested, I’ve tested it with both 13900k and 14900k processors, along with different PSUs. The motherboard simply won’t power on. When I say I tested it, I have multiple PCs ready, and all tests confirm failure only when using that specific board.