BSOD Minidump
BSOD Minidump
Could you take a look at this? I turned on my PC this morning and noticed horizontal lines on the screen, which seemed like damage. After restarting, I received a BSoD image attached. I'm concerned but hoping it's not related to my 4070 Super. Any suggestions would be appreciated. When I restarted, everything worked fine.
it appears a damaged stack with ITEUcmCxClient.sys from Tuesday August 24, 2021.
This component handles USB Type-C connectors and related devices.
Please note that disconnecting a USB Type-C device may still cause issues because Windows only masks the driver. Open the Control Panel, locate the option to display hidden devices, then navigate to the greyed-out ones and remove any you suspect are faulty.
Usually, these drivers fail about 60% of the time. Other drivers, such as those for RBG LEDs, can also be affected.
Your system was active for five seconds before it was flagged.
If your verifier is enabled, try booting into Safe Mode and executing verifier.exe /reset.
You might want to update the BIOS to the latest version, followed by firmware updates and Intel chipset drivers. The issue seems linked to the Intel Thunderbolt driver. Your motherboard’s BIOS version from October 14, 2022, could be a solution.
The upcoming BIOS update may address your specific CPU model.
Intel may release more current Thunderbolt updates.
(It’s usually best to stick with the manufacturer’s recommended motherboard version)
https://www.intel.com/content/www/us/en/...etect.html
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It seems BIOS improvements for sleep states were implemented. This could relate to the brief system restart.
(It’s advisable not to install or remove ASUS utilities after an update.)
Additional tips:
When visiting the ASUS website, scroll to the bottom of the BIOS updates section to find the firmware upgrade option.
PD Update Tool (addresses sleep issues in sound subsystem)
Audio ALC4080 Firmware Update Tool
MEUpdateTool
You may run these tools; the MEUpdateTool will modify firmware directly on the CPU. Ensure Intel Management Engine is installed beforehand, as this will enable the update. After installation, you can uninstall Intel Management Engine if desired.
My BIOS is up to date. It's strange you bring up USB C, I had the same board before and had to replace it because of issues with USB C. Last year on the first board I encountered USB Device Over Current errors when using a specific USB C port. However, since I replaced the board with the same one, everything has been working well since September last year. I just hope I won't face this problem again.
I completely understand what @johnbl is saying about the dump results pointing to ITEUcmCxClient.sys as the probable failing driver. Besides updating the BIOS and chipset drivers, I would also remove the overclock from the RAM. It runs at 5600MHz, which matches its intended speed, though it remains an overclock compared to its SPD speed of 4800MHz. If BSODs persist after these updates, please consider deleting the XMP overclock in the BIOS and test for stability.
when you get a overcurrent error on usb, the usb is shutting down and starting up many times a second (hundreds). Often this is caused by a charging apple device. Apple device pull over twice the max power for the usb specifications. Some pc have special apple charger USB ports that require a special driver to override the usb power limits.
note: you might be able to connect a external powered USB hub to motherboard usb port and plug your usb device that pulls too much power into the external powered hub and not trigger the usb port overcurrent problem.
Assuming this is a device charging problem rather that a short /bad cable or wrong usb header connection on the motherboard.
this tool is often useful for finding faults/errors in the usb subsystem.
https://www.uwe-sieber.de/usbtreeview_e.html
note: the bios provides some support for the usb subsystem, when you updated the bios, you need to update the usb driver as well to match the bios version.
(ie 2024 bios but 2021 usb driver is a bad combination)