BSOD issues
BSOD issues
I've been working to resolve the BSOD problems, which began a few days ago. The changes that might matter were removing malwarebytes and experiencing a power cut during a game. Initially, it was random BSODs that turned into an endless loop caused by aswbidsdriver.sys, linked to Avast antivirus. After putting Avast in safe mode, I managed to restart, but the BSODs kept coming with various error codes. I thought a Windows reset would help. Sadly, the issues continued even after reinstalling Windows, suggesting a hardware problem. The memory corruption issues shown in the dump files from windbg are being observed. My first action will be to run memtest86 using a USB drive from a friend tomorrow. Dump files are attached for anyone who can interpret them better.
Welcome to the forums, newcomer!
fileinfo.sys
memory_corruption
appears as two entries in WinDBG.
When sharing a troubleshooting thread, it's standard to provide your complete system details. Please list the specifications clearly:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the age of the PSU along with its make and model. Also, note the BIOS version for your motherboard at this time.
Unfortunately, the BSODs continue even after a fresh Windows installation, suggesting a hardware issue.
Where did you obtain the OS installer? Did you experience the BSoD during installation, possibly offline?
If memory is suspected, consider obtaining additional RAM or a dual-channel kit.
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CPU: I7 8700K
CPU cooler: Noctua NH-D15S
Motherboard: ASRock Z370 Extreme4
Ram: 32GB Corsair Vengeance 3600mhz
SSD/HDD: Samsung EVO SSD x2
GPU: MSI 1080ti
PSU: EVGA Supernova 750 G2
Chassis: Thermaltake Chaser
OS: Windows 10
Monitor: Dell S2417DG
Installation type: original or fresh? I received it via a military program and used the OS reset method.
Just noticed the changes made. No BSODs during the Windows reset. The PSU was likely bought in 2018. The BIOS version is P1.30 from November 24, 2017. The tech who checked my system today suggested updating to the latest BIOS, which I also intend to do. It’ll probably be a final step to prevent crashes while updating and avoid damaging the PC completely.
I’m not sure about the memory issue but it seems like something common that pops up when searching online. I actually have my two old RAM sticks, though I forgot they were there. Good decision, I’ll replace them.
Not very familiar with Windbg, but the memory-related info has helped me understand. I’m still puzzled about why fileinfo.sys is causing a BSOD.
I recently got a USB drive from a friend, which makes this task seem resolved. The first photo shows my RAM, failing memtest86 within 10 seconds each time. The second image is of the old RAM I still had on hand. One test with no issues, it will keep running but seems like the RAM might have been damaged during the power outage that led to the BSODs. I plan to test both sticks individually, keeping XMP disabled for standard clocks to check if that helped.
Additional checks reveal that one of the sticks reached the maximum 10,000 errors in just 20 seconds during memtest, whether xmp is active or not. The other stick remains error-free when xmp is enabled. The problem has been officially resolved, and Corsair has already processed my return request.