F5F Stay Refreshed Power Users Networks Blocks all my network completely.

Blocks all my network completely.

Blocks all my network completely.

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tomtiger99
Member
111
10-08-2025, 08:00 AM
#1
I purchased the new Surface Pro about a month ago. It functioned well for the initial weeks, but once connected to my home network it would disable all devices. I ensured I had the latest Windows update and drivers, yet the problem persisted. I then installed a wireless USB adapter, turned off Wi-Fi and Bluetooth via BIOS, forcing connections only through the adapter. The issue remained. I tested the laptop with different routers, which worked fine, suggesting a potential conflict between my home router and the laptop’s settings. Could you help resolve this?
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tomtiger99
10-08-2025, 08:00 AM #1

I purchased the new Surface Pro about a month ago. It functioned well for the initial weeks, but once connected to my home network it would disable all devices. I ensured I had the latest Windows update and drivers, yet the problem persisted. I then installed a wireless USB adapter, turned off Wi-Fi and Bluetooth via BIOS, forcing connections only through the adapter. The issue remained. I tested the laptop with different routers, which worked fine, suggesting a potential conflict between my home router and the laptop’s settings. Could you help resolve this?

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Unirox14114
Junior Member
46
10-08-2025, 08:44 AM
#2
You're asking about optimizing your setup. I need to know your router model, current internet speed, and which devices are connected to understand how to proceed.
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Unirox14114
10-08-2025, 08:44 AM #2

You're asking about optimizing your setup. I need to know your router model, current internet speed, and which devices are connected to understand how to proceed.

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aloyark
Member
161
10-08-2025, 01:02 PM
#3
the connection doesn’t consume all the available bandwidth, making the wifi functional across all devices. despite the slow speed of 20mbps, phones, printers, and laptops stay linked. the router supplied by my ISP handles the traffic without dropping the signal.
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aloyark
10-08-2025, 01:02 PM #3

the connection doesn’t consume all the available bandwidth, making the wifi functional across all devices. despite the slow speed of 20mbps, phones, printers, and laptops stay linked. the router supplied by my ISP handles the traffic without dropping the signal.

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DerSchnurrbart
Member
166
10-08-2025, 04:48 PM
#4
Have you attempted a factory reset? Does the Surface Pro function well on alternative Wi-Fi connections?
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DerSchnurrbart
10-08-2025, 04:48 PM #4

Have you attempted a factory reset? Does the Surface Pro function well on alternative Wi-Fi connections?