F5F Stay Refreshed Hardware Desktop Blackscreen flickers during Alt-tab actions while HDR is enabled in Windows.

Blackscreen flickers during Alt-tab actions while HDR is enabled in Windows.

Blackscreen flickers during Alt-tab actions while HDR is enabled in Windows.

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162
03-02-2020, 05:34 AM
#1
CPU model: R5 5600x GPU: RTX 3070 RAM: 32GB (8x4) Power supply: 950W 2x1080p display (240hz and 144hz, 24-inch), 1 x 4K monitor (160Hz, 27-inch, INNOCN 27M2V) all connected via DP port. When I switch to fullscreen on my 1080p 240hz screen during a game, it freezes for about three seconds. My 4K monitor with HDR causes the screen to go black. The issue disappears when HDR is turned off. This happens even when shutting down the fullscreen game. All games I play are in 1080p, and the problem doesn’t occur in windowed fullscreen mode. Extra note: The issue appeared suddenly after buying my new 4K monitor, despite using the same settings initially. I’ve tried updating the Nvidia driver and checking the game resolution, which matched my monitor.
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martiondude123
03-02-2020, 05:34 AM #1

CPU model: R5 5600x GPU: RTX 3070 RAM: 32GB (8x4) Power supply: 950W 2x1080p display (240hz and 144hz, 24-inch), 1 x 4K monitor (160Hz, 27-inch, INNOCN 27M2V) all connected via DP port. When I switch to fullscreen on my 1080p 240hz screen during a game, it freezes for about three seconds. My 4K monitor with HDR causes the screen to go black. The issue disappears when HDR is turned off. This happens even when shutting down the fullscreen game. All games I play are in 1080p, and the problem doesn’t occur in windowed fullscreen mode. Extra note: The issue appeared suddenly after buying my new 4K monitor, despite using the same settings initially. I’ve tried updating the Nvidia driver and checking the game resolution, which matched my monitor.

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DaddyBen8
Junior Member
45
03-02-2020, 10:22 AM
#2
Current GPU software updates? Up-to-date AMD chipset firmware? Can Multiplane Overlay MPO be turned off?
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DaddyBen8
03-02-2020, 10:22 AM #2

Current GPU software updates? Up-to-date AMD chipset firmware? Can Multiplane Overlay MPO be turned off?

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BigHaza
Member
211
03-03-2020, 04:28 PM
#3
Attach the dump files.
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BigHaza
03-03-2020, 04:28 PM #3

Attach the dump files.

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DogeSama
Junior Member
14
03-24-2020, 07:14 PM
#4
Everything is resolved, but the problem persists.
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DogeSama
03-24-2020, 07:14 PM #4

Everything is resolved, but the problem persists.

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LarsMatena
Senior Member
602
03-24-2020, 09:44 PM
#5
Seems like you only found two dump files, all from before the 4K HDR monitor arrived.
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LarsMatena
03-24-2020, 09:44 PM #5

Seems like you only found two dump files, all from before the 4K HDR monitor arrived.

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brandonmaxkim
Junior Member
39
03-25-2020, 01:06 AM
#6
Adjust the dump settings to generate a small memory dump. You'll need to monitor future crashes to confirm success. Also, recall the specific crash errors you're encountering. While many errors lack meaning, some provide clearer insights.
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brandonmaxkim
03-25-2020, 01:06 AM #6

Adjust the dump settings to generate a small memory dump. You'll need to monitor future crashes to confirm success. Also, recall the specific crash errors you're encountering. While many errors lack meaning, some provide clearer insights.

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63
03-29-2020, 06:02 PM
#7
I'm not experiencing any crashes, just a black screen and occasional stuttering or freezing lasting about 3 to 5 seconds each time I switch tabs in fullscreen games.
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TheMightyBritt
03-29-2020, 06:02 PM #7

I'm not experiencing any crashes, just a black screen and occasional stuttering or freezing lasting about 3 to 5 seconds each time I switch tabs in fullscreen games.

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softisA
Junior Member
47
03-29-2020, 07:23 PM
#8
Sorry, I'm feeling exhausted. I thought it mentioned a bluescreen, not a black screen. You only receive dump files during a crash, and this is happening with just one monitor when HDR is turned off—it seems more like a cable problem at least. It's very unusual for the GPU to stop sending signals to just one display.
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softisA
03-29-2020, 07:23 PM #8

Sorry, I'm feeling exhausted. I thought it mentioned a bluescreen, not a black screen. You only receive dump files during a crash, and this is happening with just one monitor when HDR is turned off—it seems more like a cable problem at least. It's very unusual for the GPU to stop sending signals to just one display.

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Invoc_Fatal
Member
57
03-29-2020, 08:41 PM
#9
its fine, I appreciate the help. It wasn't a problem on the first few days of purchase and I am using the DP cable that the monitor provided, maybe its because I damaged the cable during cable management? I will try using another DP cable, thx for the advice!
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Invoc_Fatal
03-29-2020, 08:41 PM #9

its fine, I appreciate the help. It wasn't a problem on the first few days of purchase and I am using the DP cable that the monitor provided, maybe its because I damaged the cable during cable management? I will try using another DP cable, thx for the advice!

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63
03-30-2020, 03:13 AM
#10
It could also stem from a Windows or driver update. Verify the installation dates for the newest drivers and updates. Additionally, consider obtaining graphics drivers directly from the manufacturer's site rather than using Nvidia.
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thedempseys2_0
03-30-2020, 03:13 AM #10

It could also stem from a Windows or driver update. Verify the installation dates for the newest drivers and updates. Additionally, consider obtaining graphics drivers directly from the manufacturer's site rather than using Nvidia.

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