F5F Stay Refreshed Hardware Desktop Bad Software, Game Failures, Odd Black Displays, Severe Freezes/Stuttering

Bad Software, Game Failures, Odd Black Displays, Severe Freezes/Stuttering

Bad Software, Game Failures, Odd Black Displays, Severe Freezes/Stuttering

C
Croonix
Member
55
01-16-2021, 08:07 AM
#1
I'm experiencing some difficulties here. Frequently the programs freeze or become unresponsive. These issues seem consistent across all titles... Initially, I want to demonstrate a freeze example. You can see it clearly in this video (this isn't due to an unexpected event in the game—it can happen at any moment). https://streamable.com/xtsgx9 In the picture taken today, while playing Palia, the game stopped and both my screens turned dark red or black (the red is just hiding names). After rebooting my PC, a crash occurred a few hours later. Soon after, another crash happened with almost all applications failing on my system—Corsair, Logitech G Hub, Discord, Brave Browser, etc. A few weeks prior, I examined some dump files and thought it might be related to RAM. First, I ran a MemTest 24 and it passed. I also observed the RAM was running at standard speed, not DOCP or XMP. Even when two identical sets were used at different speeds, they didn’t match. Further investigation revealed my older RAM had a different chipset. After replacing it via RMA with GSkill, problems persisted but weren't surprising. I ran another MemTest and it was clean. Then I performed a TM5 test using an "absolute" configuration, which still reported one error per cycle. Unfortunately, the error details were unclear. I tried without XMP/DOCP enabled, but issues continued. Since that failed, I looked up more data and noticed inconsistencies: some sticks had different TRDWR values, others VSSO (SVI2) differed. When XMP/DOCP was active, two sticks showed varying tRDWR, tWRRD, and tPHYRDL readings. I don’t know much about RAM or how to adjust profiles manually. Perhaps a memory refresh would help. Lastly, I plan to upload more dump files for analysis. Yes, I’ve already reinstalled Windows, reset CMOS and BIOS, flashed the OS, wiped SSDs, and cleaned everything. The PC specs: OS is Windows 11, motherboard Asus ROG Strix X570-E, CPU AMD Ryzen 9 5900X, cooler Corsair H150 I Elite Capellix, GPU Asus TUF Gaming GeForce RTX 3080, power supply Corsair RM750 (2019). RAM includes two sets from G.Skill Trident Z Neo F4-3200C16D-32GTZN, paired with Samsung SSDs (980 Pro 1TB, 970 EVO Plus 500GB, 850 EVO Plus 500GB) and case fans. I’ve also updated BIOS to version 4802 and checked chipset drivers (5.12.0.38). Temperatures stay below 70°C under load. If you’d like, I can run a stress test with hwmonitor logging. Updated August 7, 2023 by rosavanwinkle – adding more details and censoring names where needed.
C
Croonix
01-16-2021, 08:07 AM #1

I'm experiencing some difficulties here. Frequently the programs freeze or become unresponsive. These issues seem consistent across all titles... Initially, I want to demonstrate a freeze example. You can see it clearly in this video (this isn't due to an unexpected event in the game—it can happen at any moment). https://streamable.com/xtsgx9 In the picture taken today, while playing Palia, the game stopped and both my screens turned dark red or black (the red is just hiding names). After rebooting my PC, a crash occurred a few hours later. Soon after, another crash happened with almost all applications failing on my system—Corsair, Logitech G Hub, Discord, Brave Browser, etc. A few weeks prior, I examined some dump files and thought it might be related to RAM. First, I ran a MemTest 24 and it passed. I also observed the RAM was running at standard speed, not DOCP or XMP. Even when two identical sets were used at different speeds, they didn’t match. Further investigation revealed my older RAM had a different chipset. After replacing it via RMA with GSkill, problems persisted but weren't surprising. I ran another MemTest and it was clean. Then I performed a TM5 test using an "absolute" configuration, which still reported one error per cycle. Unfortunately, the error details were unclear. I tried without XMP/DOCP enabled, but issues continued. Since that failed, I looked up more data and noticed inconsistencies: some sticks had different TRDWR values, others VSSO (SVI2) differed. When XMP/DOCP was active, two sticks showed varying tRDWR, tWRRD, and tPHYRDL readings. I don’t know much about RAM or how to adjust profiles manually. Perhaps a memory refresh would help. Lastly, I plan to upload more dump files for analysis. Yes, I’ve already reinstalled Windows, reset CMOS and BIOS, flashed the OS, wiped SSDs, and cleaned everything. The PC specs: OS is Windows 11, motherboard Asus ROG Strix X570-E, CPU AMD Ryzen 9 5900X, cooler Corsair H150 I Elite Capellix, GPU Asus TUF Gaming GeForce RTX 3080, power supply Corsair RM750 (2019). RAM includes two sets from G.Skill Trident Z Neo F4-3200C16D-32GTZN, paired with Samsung SSDs (980 Pro 1TB, 970 EVO Plus 500GB, 850 EVO Plus 500GB) and case fans. I’ve also updated BIOS to version 4802 and checked chipset drivers (5.12.0.38). Temperatures stay below 70°C under load. If you’d like, I can run a stress test with hwmonitor logging. Updated August 7, 2023 by rosavanwinkle – adding more details and censoring names where needed.

M
mcDavoz
Senior Member
544
01-17-2021, 09:26 AM
#2
Recent updates on bios, latest chipset drivers, and temperature performance under load.
M
mcDavoz
01-17-2021, 09:26 AM #2

Recent updates on bios, latest chipset drivers, and temperature performance under load.

S
SoulzReaped
Member
217
01-17-2021, 01:16 PM
#3
BIOS version 4802 (problems also occurred with 4602) – chipset drivers 5.12.0.38 were installed via the ASUS site, but using the official AMD site allows for more updates. Keep an eye on temperatures; they should stay below 70°C for both GPU and CPU. If you're interested, I can run a stress test and set up hwmonitor logging (let me know which one you prefer).
S
SoulzReaped
01-17-2021, 01:16 PM #3

BIOS version 4802 (problems also occurred with 4602) – chipset drivers 5.12.0.38 were installed via the ASUS site, but using the official AMD site allows for more updates. Keep an eye on temperatures; they should stay below 70°C for both GPU and CPU. If you're interested, I can run a stress test and set up hwmonitor logging (let me know which one you prefer).

T
Terrafin3015
Member
183
01-18-2021, 01:07 AM
#4
Check the newest updates from AMD regarding the X570 socket. Have you attempted to turn off Multiplane Overlay MPO?
T
Terrafin3015
01-18-2021, 01:07 AM #4

Check the newest updates from AMD regarding the X570 socket. Have you attempted to turn off Multiplane Overlay MPO?

I
IzADerpCookie
Member
228
01-18-2021, 07:31 PM
#5
I'm going to wait a bit and try a few games to check if it helps. I plan to turn off the Multiplane overlay MPO after that. Please let me know where to adjust it.
I
IzADerpCookie
01-18-2021, 07:31 PM #5

I'm going to wait a bit and try a few games to check if it helps. I plan to turn off the Multiplane overlay MPO after that. Please let me know where to adjust it.

B
BluRamzy
Member
166
01-18-2021, 08:35 PM
#6
After updating the drivers, I played Overwatch and Discord crashed. I didn’t want to restart, so I restarted my PC which triggered a BSOD. Memory management is now disabled. The BSOD file is 080823-9218-01.dmp.
B
BluRamzy
01-18-2021, 08:35 PM #6

After updating the drivers, I played Overwatch and Discord crashed. I didn’t want to restart, so I restarted my PC which triggered a BSOD. Memory management is now disabled. The BSOD file is 080823-9218-01.dmp.

M
msu559
Junior Member
10
01-18-2021, 10:22 PM
#7
The files suggest RAM issues. Run the machine with two sticks and observe which pair causes problems.
M
msu559
01-18-2021, 10:22 PM #7

The files suggest RAM issues. Run the machine with two sticks and observe which pair causes problems.

M
Marinated
Senior Member
666
01-19-2021, 12:20 AM
#8
I've tried before, but I'll retest now just in case.
M
Marinated
01-19-2021, 12:20 AM #8

I've tried before, but I'll retest now just in case.

C
Chargez
Member
146
01-19-2021, 02:15 AM
#9
Recent update: I purchased a new RAM module from Asus that's confirmed in their list. I plan to run tests using this memory. If no issues arise, it will likely be due to the RAM itself, and I’ll proceed with another RMA if needed.
C
Chargez
01-19-2021, 02:15 AM #9

Recent update: I purchased a new RAM module from Asus that's confirmed in their list. I plan to run tests using this memory. If no issues arise, it will likely be due to the RAM itself, and I’ll proceed with another RMA if needed.