ASUS provided a replacement motherboard with no internal I/O shield included.
ASUS provided a replacement motherboard with no internal I/O shield included.
You’ve received an RMA replacement without the included I/O shield, and the company has repeatedly informed you they’re out of stock. You’re being asked to purchase a third-party shield yourself. Consider whether this cost is justified given the situation.
It seems there are frequent issues with ASUS handling returns and replacements.
My vehicle launches without wheels... But I bought those wheels. It makes sense to be frustrated, especially when a company seems to have significantly more resources than me. They should handle this responsibly.
I've faced many issues with ASUS RMA support. A faulty GPU arrived, and they replaced it with another defective one until the third unit functioned properly. Around two months later, plus $50 shipping, it added up. Plus the mishandling of the TUF 5700 XT... I'm sticking with Gigabyte now.
You're certain it wasn't the same GPU they gave you before? I need to snap some photos of those white stickers and document what I see. I've heard similar tales over the years, right?