Assistance needed with Xfinty router problem
Assistance needed with Xfinty router problem
Recently, strong storms disrupted power for a short time. Once it returned, my desktop stopped linking to Ethernet. The same seems to happen with my laptop, suggesting a network rather than a hardware fault. I've already changed the cables, switched adapters and hubs, and even tried connecting directly to the modem without success. This isn’t my first troubleshooting attempt, so I began with simple steps: I unplugged the modem for a minute, then reconnected the Ethernet cables. After logging into the Xfinity app, it showed me only about 13% of normal speed. It recommended restarting the modem, which I did. After resetting, my connection lasted roughly 3 to 5 minutes, but then it dropped again, switching back to Wi-Fi. Turning off Wi-Fi causes complete loss of connection, while keeping it on lets devices reconnect. I’ve restarted the modem several times, each time it worked briefly before failing. I also ran Windows CMD commands, reset network drivers, and checked for the latest Windows updates. Still, the problem remains. Any suggestions for further actions or possible causes?
Contact Comcast regarding the troubleshooting steps provided and confirm they didn’t resolve your problem. As a renter, you should request a replacement for your modem.
I'm sorry, I missed mentioning after my reset. My speeds were 114% and in good condition as per the app.
Access your wireless gateway directly via this URL: http://10.0.0.1. This allows you to view all configurations and error logs. You can adjust settings as required. It’s recommended to obtain a manual for the XB6 wireless gateway.