Assist in purchasing a laptop by guiding them through options and features.
Assist in purchasing a laptop by guiding them through options and features.
She might be misunderstanding the advice. The salesperson likely mentioned additional costs for updates, not necessarily for the operating system itself. The product description notes it's "PRE INSTALLED," which suggests it comes ready to use without extra steps. Free alternatives are available, so she shouldn't feel pressured. Be cautious of upselling, but the information seems accurate based on what you shared.
They were either being scammed or getting mixed up with Office 365, which costs about $99 CAD each year.