An unusual glitch frequently appears during gameplay and causes games to freeze.
An unusual glitch frequently appears during gameplay and causes games to freeze.
Initially, I want to note that my graphics card is an EVGA GeForce GTX 1080 FTW2 – this detail is crucial as it’s a NVIDIA product unless I’m mistaken. Simultaneously, a notification keeps appearing during gameplay...
“AMD Install Manager: An exception occurred! Type:RuntimeException, Message:The main document file could not be accessed. Id= [ OK ]”
Whenever this message appears, my games either freeze or completely crash. I play Overwatch and Payday 2, and this error arises randomly in both titles, though it’s more frequent with Payday 2 when there are intense explosions or visual effects.
It seems puzzling why a NVIDIA graphics card would be generating an AMD Install Manager error while gaming. Perhaps it's a virus, but Malwarebytes indicates my system is free of malware.
I’ve examined the Services panel and cannot locate an AMD Install Manager entry.
My computer specifications are:
Windows 7 Home Premium SP 1
EVGA GeForce GTX 1080 FTW2
The only plausible reason I can conceive for this problem is that my computer previously contained an AMD Radeon card, which occurred two NVIDIA upgrades prior to the current graphics card installation. Aside from this intermittent notification during gaming sessions, I haven’t experienced any other issues with the upgrade and visual quality remains excellent.
What's causing this error? Ideally, I need clarification, but even better would be support in preventing it from occurring again. This is proving incredibly irritating and interferes significantly with my gaming experience.
It appears there are lingering remnants of a previous driver from an older AMD graphics card, and registry keys attempt to utilize CCleaner and Glary Utilities for cleaning.