Aerox 5 Wireless Mouse causes intermittent disconnection issues (SteelSeries)
Aerox 5 Wireless Mouse causes intermittent disconnection issues (SteelSeries)
Hi,
The Aerox 5 Wireless Mouse is losing connection unexpectedly. It’s brand new, and the dongle is inside a recently built PC about 11 feet away, behind my setup, near big speakers, with no blockages. There are two dongles in the PC—one for the mouse and one for the SteelSeries keyboard. Sometimes it fails to connect when sleeping. It’s quite unreliable and has become very frustrating. Could the magnets in the speakers, another dongle, a software setting, or a faulty mouse be causing this issue? Please let me know, and Al’s thoughts are welcome.
do you have bluetooth or 2.4ghz in use?
2.4ghz adapters should be noticeable and aimed at your mouse.
bluetooth might be a driver problem
verify if both your devices can connect to the same adapter and avoid using 2
Consider using a USB extension cable to elevate the dongle and keep it away from the back of the host computer. As @helpstar pointed out, "2.4GHz dongles should be visible and directed to your mouse." Check if the connection losses are decreasing and possibly stopping.
A dongle on the back of your computer is effectively protected by the machine's design from external signals. I follow the advice of Ralston18 by using a short USB2 extension cable positioned next to the front of the case, which works well without issues.