A faulty touchpad causes the system to enter a BSOD loop.

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NaiROolF
Senior Member

685

05-06-2024, 04:21 PM

#1

BSOD error: sys.tp Driver unloaded without cancelling operations
Hi my name is Curbi,
I own an MSI laptop. The to touchpad cable connector broke on the motherboard, causing a driver error from sys.tp (BSOD bootloop).
I've tried reinstalling Windows and putting it in safe mode, but it still loops.
I'm looking for a way to stop Windows from using that driver. It appears the issue is because the touch driver can't be loaded, so it's broken.
Is there a method to disable the driver in BIOS or create a bootable Windows version so I can remove the software (Synaptics driver)?

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Palestine_Free
Junior Member

34

05-06-2024, 08:26 PM

#2

If there is no way to disable it in the BIOS, and you can't load Windows to disable it in Device Manager, don't see what you can do aside from actually fixing that connector or replacing the motherboard. Did you try a clean Windows setup? Maybe it won't try to load the drivers for it then.

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oOEmmaOo
Posting Freak

818

05-07-2024, 02:33 AM

#3

Navigate to bios, advanced tab, select either "System Properties," "Keyboard/Mouse features" or "Device Options" and press Enter. Locate the line that mentions "Internal Pointing Device." Highlight the "Enable/Disable" option and turn it off. Return to the root BIOS menu, go to the "Exit" menu, and pick "Save Changes and Exit."

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Ketthe
Junior Member

10

05-13-2024, 11:01 AM

#4

Hi,
appreciate the message. However, my laptop uses a specific button sequence to power off the touchpad, which didn’t respond when I tried pressing it, so there’s nothing in the BIOS to disable it.

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Tomcatod
Member

71

05-13-2024, 07:12 PM

#5

You should be able to detach it from the motherboard unless it's included in the full keyboard cable connection. Many laptops have the touchpad cable disconnected separately.

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CMWnerf
Junior Member

11

05-30-2024, 08:50 AM

#6

I tried, but the connector where the cable enters the motherboard is damaged. However, I understand it functions occasionally. It seems quite unpredictable too; nothing was in contact with the broken pins, yet no issues occurred.

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Spade_TK
Junior Member

18

05-31-2024, 07:59 AM

#7

Guys any help here please?

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hoempapa21
Member

162

05-31-2024, 08:55 AM

#8

If there is no way to disable it in the BIOS, and you can't load Windows to disable it in Device Manager, don't see what you can do aside from actually fixing that connector or replacing the motherboard. Did you try a clean Windows setup? Maybe it won't try to load the drivers for it then.