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Zoom is making my computer graphics drivers break

Zoom is making my computer graphics drivers break

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FLPFive
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03-15-2026, 04:33 PM
#1
Hello there, I've recently started working as a Zoom Operator however i've run into a rather persistent problem. It seems Zoom is causing my Graphics driver to Crash, At least thats what it looks like from the event viewer. So basically I will start zoom up and it seems the moment I turn on my Camera or someone connects with a camera, not sure if its either one. The display driver stops responding, sometimes it resumes quick enough that there is no issues, but then sometimes it seems that it fully crashes zoom. The problem with that is that if I disconnect the show will not go on. The things I have already tried and my system specs are below Things I've tried Reinstall windows Reinstall windows using a media tool to a new SSD reinstall graphics drivers several times uninstalled any conflicting applications like skype, aura sync, icue things that affect the hardware disabled Hardware Acceleration on the client enabled max performance in Nvidia Settings Its very weird sometimes it can go for a long time without issues, the next it will crash unexpectedly, I've attached the 3 error logs that show up in event viewer below Code: Display driver nvlddmkm stopped responding and has successfully recovered. - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Display" /> <EventID Qualifiers="0">4101</EventID> <Version>0</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-05-01T22:47:52.5733003Z" /> <EventRecordID>794</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Computer>DESKTOP-U7F6JR9</Computer> <Security /> </System> - <EventData> <Data>nvlddmkm</Data> <Data /> </EventData> </Event> Log Name: Application Source: Windows Error Reporting Date: 5/2/2021 12:48:12 AM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: DESKTOP-U7F6JR9 Description: Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 891541ca-2032-4c2b-9fcf-6bcc35e210f6 Problem signature: P1: 141 P2: ffff838d2ea31010 P3: fffff80375df4f3c P4: 0 P5: 3e18 P6: 10_0_19042 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp \\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt \\?\C:\Windows\Temp\WER4BF0.tmp.WERDataCollectionStatus.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d Analysis symbol: Rechecking for solution: 0 Report Id: 74d76da4-2821-47c6-87a1-66341379366d Report Status: 268435456 Hashed bucket: Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-05-01T22:48:12.9420239Z" /> <EventRecordID>898</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>DESKTOP-U7F6JR9</Computer> <Security /> </System> <EventData> <Data>LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys</Data> <Data>0</Data> <Data>LiveKernelEvent</Data> <Data>Not available</Data> <Data>891541ca-2032-4c2b-9fcf-6bcc35e210f6</Data> <Data>141</Data> <Data>ffff838d2ea31010</Data> <Data>fffff80375df4f3c</Data> <Data>0</Data> <Data>3e18</Data> <Data>10_0_19042</Data> <Data>0_0</Data> <Data>256_1</Data> <Data> </Data> <Data> </Data> <Data> \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp \\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt \\?\C:\Windows\Temp\WER4BF0.tmp.WERDataCollectionStatus.txt</Data> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d</Data> <Data> </Data> <Data>0</Data> <Data>74d76da4-2821-47c6-87a1-66341379366d</Data> <Data>268435456</Data> <Data> </Data> <Data>0</Data> </EventData> </Event> Log Name: Application Source: Windows Error Reporting Date: 5/2/2021 12:47:55 AM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: DESKTOP-U7F6JR9 Description: Fault bucket , type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 0 Problem signature: P1: 141 P2: ffff838d2ea31010 P3: fffff80375df4f3c P4: 0 P5: 3e18 P6: 10_0_19042 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp \\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d Analysis symbol: Rechecking for solution: 0 Report Id: 74d76da4-2821-47c6-87a1-66341379366d Report Status: 4 Hashed bucket: Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-05-01T22:47:55.0187484Z" /> <EventRecordID>897</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>DESKTOP-U7F6JR9</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>0</Data> <Data>LiveKernelEvent</Data> <Data>Not available</Data> <Data>0</Data> <Data>141</Data> <Data>ffff838d2ea31010</Data> <Data>fffff80375df4f3c</Data> <Data>0</Data> <Data>3e18</Data> <Data>10_0_19042</Data> <Data>0_0</Data> <Data>256_1</Data> <Data> </Data> <Data> </Data> <Data> \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp \\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt</Data> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d</Data> <Data> </Data> <Data>0</Data> <Data>74d76da4-2821-47c6-87a1-66341379366d</Data> <Data>4</Data> <Data> </Data> <Data>0</Data> </EventData> </Event> System Specs Asus Strix b450f Gaming motherboard 16gb corsair vengeance pro 3200mhz ram MSI Armor GTX 1070ti Ryzen 7 3700x cpu corsair vs650watt PSU 2tb HDD 128gbssd 250gbssd 500gb m.2 ssd Monitor (dual monitors) = Acer 27' 165hz gaming monitor, acer 21' 60hz secondary monitor. I have absolutely no other issues with any other program or game other than Zoom, im running out of ideas on how to fix it. Im believing it could be a hardware issue but again, its the only application that gives issues, All my games, discord, etc is fine.
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F
FLPFive
03-15-2026, 04:33 PM #1

Hello there, I've recently started working as a Zoom Operator however i've run into a rather persistent problem. It seems Zoom is causing my Graphics driver to Crash, At least thats what it looks like from the event viewer. So basically I will start zoom up and it seems the moment I turn on my Camera or someone connects with a camera, not sure if its either one. The display driver stops responding, sometimes it resumes quick enough that there is no issues, but then sometimes it seems that it fully crashes zoom. The problem with that is that if I disconnect the show will not go on. The things I have already tried and my system specs are below Things I've tried Reinstall windows Reinstall windows using a media tool to a new SSD reinstall graphics drivers several times uninstalled any conflicting applications like skype, aura sync, icue things that affect the hardware disabled Hardware Acceleration on the client enabled max performance in Nvidia Settings Its very weird sometimes it can go for a long time without issues, the next it will crash unexpectedly, I've attached the 3 error logs that show up in event viewer below Code: Display driver nvlddmkm stopped responding and has successfully recovered. - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Display" /> <EventID Qualifiers="0">4101</EventID> <Version>0</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-05-01T22:47:52.5733003Z" /> <EventRecordID>794</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Computer>DESKTOP-U7F6JR9</Computer> <Security /> </System> - <EventData> <Data>nvlddmkm</Data> <Data /> </EventData> </Event> Log Name: Application Source: Windows Error Reporting Date: 5/2/2021 12:48:12 AM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: DESKTOP-U7F6JR9 Description: Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 891541ca-2032-4c2b-9fcf-6bcc35e210f6 Problem signature: P1: 141 P2: ffff838d2ea31010 P3: fffff80375df4f3c P4: 0 P5: 3e18 P6: 10_0_19042 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp \\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt \\?\C:\Windows\Temp\WER4BF0.tmp.WERDataCollectionStatus.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d Analysis symbol: Rechecking for solution: 0 Report Id: 74d76da4-2821-47c6-87a1-66341379366d Report Status: 268435456 Hashed bucket: Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-05-01T22:48:12.9420239Z" /> <EventRecordID>898</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>DESKTOP-U7F6JR9</Computer> <Security /> </System> <EventData> <Data>LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys</Data> <Data>0</Data> <Data>LiveKernelEvent</Data> <Data>Not available</Data> <Data>891541ca-2032-4c2b-9fcf-6bcc35e210f6</Data> <Data>141</Data> <Data>ffff838d2ea31010</Data> <Data>fffff80375df4f3c</Data> <Data>0</Data> <Data>3e18</Data> <Data>10_0_19042</Data> <Data>0_0</Data> <Data>256_1</Data> <Data> </Data> <Data> </Data> <Data> \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp \\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt \\?\C:\Windows\Temp\WER4BF0.tmp.WERDataCollectionStatus.txt</Data> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d</Data> <Data> </Data> <Data>0</Data> <Data>74d76da4-2821-47c6-87a1-66341379366d</Data> <Data>268435456</Data> <Data> </Data> <Data>0</Data> </EventData> </Event> Log Name: Application Source: Windows Error Reporting Date: 5/2/2021 12:47:55 AM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: DESKTOP-U7F6JR9 Description: Fault bucket , type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 0 Problem signature: P1: 141 P2: ffff838d2ea31010 P3: fffff80375df4f3c P4: 0 P5: 3e18 P6: 10_0_19042 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp \\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d Analysis symbol: Rechecking for solution: 0 Report Id: 74d76da4-2821-47c6-87a1-66341379366d Report Status: 4 Hashed bucket: Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-05-01T22:47:55.0187484Z" /> <EventRecordID>897</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>DESKTOP-U7F6JR9</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>0</Data> <Data>LiveKernelEvent</Data> <Data>Not available</Data> <Data>0</Data> <Data>141</Data> <Data>ffff838d2ea31010</Data> <Data>fffff80375df4f3c</Data> <Data>0</Data> <Data>3e18</Data> <Data>10_0_19042</Data> <Data>0_0</Data> <Data>256_1</Data> <Data> </Data> <Data> </Data> <Data> \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20210502-0047.dmp \\?\C:\Windows\TEMP\WER-9897296-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1212.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1223.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1231.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1252.tmp.txt</Data> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_f83de625b5bd250879711df3299ab7b581ecf_00000000_cab_74d76da4-2821-47c6-87a1-66341379366d</Data> <Data> </Data> <Data>0</Data> <Data>74d76da4-2821-47c6-87a1-66341379366d</Data> <Data>4</Data> <Data> </Data> <Data>0</Data> </EventData> </Event> System Specs Asus Strix b450f Gaming motherboard 16gb corsair vengeance pro 3200mhz ram MSI Armor GTX 1070ti Ryzen 7 3700x cpu corsair vs650watt PSU 2tb HDD 128gbssd 250gbssd 500gb m.2 ssd Monitor (dual monitors) = Acer 27' 165hz gaming monitor, acer 21' 60hz secondary monitor. I have absolutely no other issues with any other program or game other than Zoom, im running out of ideas on how to fix it. Im believing it could be a hardware issue but again, its the only application that gives issues, All my games, discord, etc is fine.

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fpandolfo
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51
03-15-2026, 11:56 PM
#2
Peel back the cover and see how the fans act. Do they just stand there or are they acting crazy?
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F
fpandolfo
03-15-2026, 11:56 PM #2

Peel back the cover and see how the fans act. Do they just stand there or are they acting crazy?

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W_O_L_F_R_A_M
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125
03-16-2026, 08:48 AM
#3
They do start and stop, but that is normal for my card as long as I keep the afterburner running to watch the heat. I also game every day, playing Valorant, COD, Cyberpunk, and Sea of Thieves. Sometimes I play for hours without any problems. If you just want to adjust the fan speed, try it manually?
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W
W_O_L_F_R_A_M
03-16-2026, 08:48 AM #3

They do start and stop, but that is normal for my card as long as I keep the afterburner running to watch the heat. I also game every day, playing Valorant, COD, Cyberpunk, and Sea of Thieves. Sometimes I play for hours without any problems. If you just want to adjust the fan speed, try it manually?

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Terrav
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128
03-20-2026, 04:05 AM
#4
Give it your best shot. Have you looked at the power supply fan? Are all the fans spinning without electricity?
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T
Terrav
03-20-2026, 04:05 AM #4

Give it your best shot. Have you looked at the power supply fan? Are all the fans spinning without electricity?

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joaoplay
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141
03-20-2026, 04:54 AM
#5
What is the age of that Corsair 650-watt power supply? Did you find bugs in Event Viewer? How about checking Reliability History? Have you reinstalled Zoom? Try Task Manager and Resource Monitor, but only use one at a time. Watch after the first boot while your computer is idle. Then keep watching while doing light browsing, some gaming, and finally Zoom. Find out what resources are being used, how much (%), and which apps or files are using them. You might have to move some things around in Startup so that Zoom can run properly.
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J
joaoplay
03-20-2026, 04:54 AM #5

What is the age of that Corsair 650-watt power supply? Did you find bugs in Event Viewer? How about checking Reliability History? Have you reinstalled Zoom? Try Task Manager and Resource Monitor, but only use one at a time. Watch after the first boot while your computer is idle. Then keep watching while doing light browsing, some gaming, and finally Zoom. Find out what resources are being used, how much (%), and which apps or files are using them. You might have to move some things around in Startup so that Zoom can run properly.

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Bliep2
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81
03-20-2026, 05:59 AM
#6
I've reinstalled things many times, even changed out the operating system. The power supply unit is about five years old, but it works fine because a UPS with inverter software keeps the power clean. Zoom is just really slow; I'll check the monitor's stats while playing games.
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B
Bliep2
03-20-2026, 05:59 AM #6

I've reinstalled things many times, even changed out the operating system. The power supply unit is about five years old, but it works fine because a UPS with inverter software keeps the power clean. Zoom is just really slow; I'll check the monitor's stats while playing games.

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