You're experiencing issues with your Wi-Fi adapter. Let me help you troubleshoot.
You're experiencing issues with your Wi-Fi adapter. Let me help you troubleshoot.
Hey everyone, here’s my attempt to explain the situation. Just a quick note, I’m French so please forgive any errors. I’m using a laptop with a Realtek adapter that supports Wi-Fi 6 (802.11ax), while my router only handles Wi-Fi 5 (802.11ac). In theory, this shouldn’t be an issue since both my phone and laptop support Wi-Fi 6. However, whenever I try to connect my laptop to the router, it shows a “no internet” warning even after connecting. This only happens on my laptop, so it’s not related to the router itself. The only way I can get online is through an access point provided by my phone (a Wi-Fi 6 hotspot). I’ve checked my drivers and they’re up to date. If you have any insights or need more details, feel free to share—I might have missed something. Thanks! ^^
Exact model of the WiFi 6 adapter on the laptop. Router make/model details. Router's wireless configuration. Channel analysis results from a 2.4GHz and 5GHz spectrum scan using tools like WiFi Analyzer or WiFiman in your vicinity.
Previously I verified that WiFi 6 devices function best with WiFi 5 in hotspot settings, indicating this isn't the main issue.
I'm using a Realtek RTL8852AE Wi-Fi 6 adapter with an Intel Freebox Revolution router. The router supports both 802.11n and 802.11ac networks, as well as older standards like 802.11b/g/n/a/c. Combining the two cards allows it to handle multiple Wi-Fi protocols. This should match what you were referring to with your settings. Let me know if you need more details!
The card appears to cause issues if user experience claims are accepted. It seems a replacement using an Intel AX200-based adapter would work better. Before replacing, open your laptop and find the adapter. Re-seat it carefully and confirm the antenna cables are correctly connected. Check if performance improves. Also, verify your laptop is close enough to the Freebox. Log into the Freebox and adjust the WiFi antenna settings. Review what channel the AP is using on 5GHz.
AX210 is strongly suggested; it delivers superior results based on my experience.
Because I don’t have much cash I won’t attempt to replace it. If it’s a hardware issue I’ll go ahead and power on my access point each time ^^'. The unusual part is that it functioned properly the last time I used it at home (around 1-2 months ago), so perhaps the cables are loose, like you mentioned, and I’ll inspect them soon. Another odd occurrence is the router issue with the repeater in the image above (the Freebox Wi-Fi control panel) – everything looks normal on that side. Hope this picture contains all the details you need about the router since there are no other settings accessible. It seems like this is the 5GHz analysis; I took it from my main PC but checked all the options (protoc, bandwidth, frequency, etc.).
The latest Windows patch resolved the issue, I’m not sure why but it’s working now.