Your device unexpectedly halts and stops functioning.
Your device unexpectedly halts and stops functioning.
Hello, I've been facing some problems with my computer lately. I assembled my system in January 2019 and a few months back it began freezing on the lock screen. It doesn't freeze when I'm using it, but when I lock the PC and return, occasionally it freezes completely while the monitor stays on. The clock displays incorrect time, and I can't use the mouse or keyboard unless I force reset the machine with the power button. Could you offer any guidance? Here are my specifications: CPU – AMD Ryzen 1200; Mainboard – MSI Gaming B350; RAM – 3x 4GB Corsair Vengeance 2400MHz; GPU – EVGA GTX 1050ti SC; Storage – 250 GB Samsung 970 EVO M.2, two 1 TB Samsung 860 EVO 2.5 SSDs, 4TB Seagate HDD, and 8TB Seagate HDD. Thanks for your help.
Your setup hasn't changed much since 2019, which might point to a hardware or software problem. If possible, reinstall Windows, particularly if you haven't done so in the past few years or during that time. You can download it from the official Microsoft site. You'll need a USB drive with at least 8GB of space; I experienced this issue recently and it was problematic. Possible causes include faulty RAM or issues with your power supply unit.
My computer isn't allowed to power down because I keep PLEX running and I simply press the Windows key plus L to secure it. When I log back in, the lock screen displays the current time, indicating the system likely stopped functioning.
What you discovered in the BIOS remains unclear—whether you modified any of these configurations or not.
swap in a fresh setup with two RAM modules instead of three — it’s either that or replace the PSU or motherboard. The main issue here is the unclear setup, so the best approach is simple troubleshooting, likely involving swapping components.