You need assistance! What can I do for you?
You need assistance! What can I do for you?
I need your team's assistance. I'm facing problems with my internet connection. Whenever I use my laptop to browse the web, the connection keeps dropping and reconnecting repeatedly—every few seconds to several seconds—and it's really frustrating! To be clear, it's not my laptop that's disconnecting; instead, my modem or WiFi router is losing the connection each time I try. I'm unsure if the problem comes from my device or from the faulty WiFi/modem provided by my ISP. The issue only occurs when using my laptop, but not with other devices like my smartphone. Anyone have any ideas? I've tried everything possible and nothing has worked. I also searched online but couldn't find any helpful solutions despite trying some of their suggestions. Please help me out.
Hi, I see you're checking how the modem and access point behave. Let me know what you observe—does the Wi-Fi icon appear or disappear? Are you getting timeouts or slow connections while browsing? Also, confirm if your laptop and phone are on the same wireless band (2.4 GHz or 5 GHz) and whether you're using a USB cable with the RJ-45 port in your notebook.
Yes, it happens multiple times. It looks similar to what’s shown in the pictures. Picture 3 shows a normal connection with a cable. The router I have runs on the 2.4 GHz band, which is correct. I tried it and everything worked fine. I’m not sure why, but my DSL connection seems to restart constantly.
Let me know if you have DSL at 3mbps or Cable Modem at 100mbps.
What is the age of your modem and router?
Does your modem also include a built-in router, or is TP-Link the combined unit?
How many devices are connected simultaneously?
If using DSL, speeds are limited to around 3mbps. With multiple devices, bandwidth gets divided.
If you have cable internet, that applies.
An older modem (4-5 years) may need replacement.
When renting from your ISP, the device is likely outdated.
I’d consider a new one and check if it helps.
In areas with many power lines or microwaves, signal strength drops—especially on 2.4ghz.
I’d also look into a router supporting 5g bands.
Despite not being a fan of this all-in-one Access points/modems, I believe the issue isn’t related to wireless connectivity. You should verify your DSL login details and perform a factory reset if needed. Regretfully, I can't offer further assistance at the moment.
I own a cable mode device that's around a year old. Yes, it functions as a modem/WiFi router combo. I currently have six devices connected to WiFi and one on the cable line. When I try to speed up my internet on WiFi, my laptop only gets about 3 Mbps, whereas on the cable connection it reaches 5.50 Mbps. I've reached out to my ISP about this problem, but they usually take a long time to respond. If they send a technician, I’d like to know whether they’ll replace the modem/WiFi router with a newer model or provide separate units. I’m curious if the issue lies with my laptop or with the ISP, and whether anyone here could help fix it more quickly and efficiently.
I believe we should get screenshots from your modem/router to check for errors during the cable connection. It seems unusual since a 100Mbit device should support 5GHz Wi-Fi. I’m curious if the power supply unit has failed or if the high WiFi usage is causing instability.
Based on what I've seen, it might be the laptop, but more likely the issue lies with the ISP. You could contact them and request a modem refresh. This sends a reset signal to the device, which sometimes resolves the problem. However, if this happens frequently, the modem itself may be faulty. I’ve worked with clients facing this, and my advice was to purchase a separate modem and router. This solution worked about 80% of the time. With cable providers like Spectrum, they usually don’t supply new gear—when you return the old unit, technicians often replace it with a used one. It’s best to buy your own equipment. I recommend Arris or Motorola models; they’ve been reliable for years and work well with most cable systems.
Also note that just because it connects quickly with the Ethernet cable doesn't necessarily mean the problem is with your computer. The WiFi card inside the modem might be faulty, which could explain the lack of connectivity. My expected internet speeds are around 100mbps. That means I can raise a concern if I don’t receive at least 80. My usual speed is 115. If you’re seeing 3 instead of 100, it’s not your device—it’s likely the hardware. I’m a tech support professional and haven’t encountered this issue in 20 years; it wasn’t caused by the cable provider’s equipment.
I contacted my ISP yesterday about the problem and they promised to reach out within 48 hours with their findings. I’m confused about what they’re doing since I haven’t seen them in person. Are they troubleshooting or something else? I’m hoping they’ll send a technician soon, which would be ideal. If not, I might need to replace my modem/WiFi router myself or switch ISPs altogether. Both options seem reasonable right now. I’ll keep you updated on the situation. Thanks for your assistance!