You might want a more advanced router or modem if your current one isn’t delivering strong performance or features.
You might want a more advanced router or modem if your current one isn’t delivering strong performance or features.
I recently switched to gigabit internet via Xfinity and received a modem/router they claimed supported those speeds. However, my speed tests—both wired and wireless—show only around 100mbps, with differences of just 1-2mbps across various devices like my laptop, gaming PC, iPad Pro, and iPhone XS. These results are consistent across many tests. I’m wondering if my current setup needs a new router or modem, or if there’s an issue with my service from Xfinity. Since I’m not very familiar with networking, any advice would be greatly appreciated.
I assume the modem supplied matches the speed you purchased, but seeing devices stuck at around 100mbit suggests a configuration issue. It might be a setting you can change, or something only the ISP can resolve. You can verify if any bandwidth limits are applied for wired or wireless devices—check those values; if they’re set to Unlimited/Auto/None, it’s likely best to contact your ISP. Also, confirm whether the unit is reporting in Mbps versus MBps, as that makes a big difference.
It seems the modem's capabilities might be underestimated. After checking all the settings in its control panel, I haven't found much information about network speeds. I suspect the issue isn't my device's bandwidth limits, since the same speed is shown across different devices, and I know some can handle more data.
Primarily used WLAN connections, though I attempted a connection over Ethernet and observed comparable speeds around 72 Mbps.
I've checked Ookla and Xfinity's speed tests. Both gave me about 72mpbs.
You've confirmed the router settings and found no restrictions on the LAN or WLAN, so you need to contact your internet service provider. That's all you can do.