XMP restarts using just one game.
XMP restarts using just one game.
Hello everyone,
I've encountered quite a few similar issues but haven't come across anything exactly like what I'm facing. My PC has a good collection of games installed, but only Madden 21 on Steam seems to cause the computer to restart after about two minutes of launching it. It doesn’t show any blue screens; instead, it abruptly cuts to black and then loads the Windows icon. When checking in Event Viewer, it indicates a fatal cache hierarchy error reported by the processor.
I've attempted several fixes—updating the BIOS, reinstalling RAM, adjusting the RAM clock speed, resetting the BIOS to default settings, reinstalling almost all drivers, and even disabling background tasks while playing. I might have missed some steps, but I’m confident I can provide further details if needed.
I also understand that Madden 21 isn’t optimized for my system since it’s developed by EA, and the graphics card is from the same manufacturer. Still, I’ll just have to wait and see how it progresses.
Here are my specs:
- AMD Ryzen 5900X with Epic 240 Supercooler
- MSI B550 PRO-VDH WIFI (4 DIMM slots)
- NVIDIA GeForce RTX 3080 FE
- 32GB DDR4 RAM (HyperX Fury RGB, Part Number: KHX3600C17D4/8GX)
- 1TB Intel 665p M.2 NVME SSD
- Seagate Barracuda ST2000DM008 2TB HDD
- EVGA 750 B5 (750W Bronze) PSU
- Windows 10 Home OEM Version: 20H2
- BIOS: American Megatrends Inc., 2.H1, 11/18/2020
For more details, you can refer to this report:
https://mega.nz/file/eb4SHSIC#4ERGRi2YaO...R3im3Mc6FA
Feel free to reach out if you have any questions or need additional information. Thanks in advance!
explore possible issues by visiting run userbenchmark.com and sharing the resulting link, for example:
https://www.userbenchmark.com/UserRun/28977730
restart the BIOS using a jumper to clear CMOS or JBAT, then adjust boot priority accordingly
verify system integrity in Windows
launch the command prompt with admin rights and execute DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-...pt-2618088
https://answers.microsoft.com/en-us...em...5b60477a93
perform a clean boot
to see what issues might exist, visit userbenchmark.com and share the link to your result, such as https://www.userbenchmark.com/UserRun/28977730.
reset the BIOS using a jumper (CLR CMOS or JBAT) or similar (you’ll need to adjust boot priority later).
verify the system integrity in Windows.
launch the command prompt with admin rights and execute DISM /Online /Cleanup-Image /RestoreHealth.
access the elevated command prompt on lifewire.
follow the guidance at https://answers.microsoft.com/en-us...em...5b60477a93.
perform a clean boot using https://support.microsoft.com/en-us/help...in-windows.
test the memory with memtest.org’s USB autoinstaller (bootable USB).
examine the hard drive for errors using its manufacturer’s tool.
My computer automatically restarts on Windows when using the memtest USB as the boot drive. Everything else is fine. I've followed all your previous recommendations and will let you know the results once I test. Thanks in advance!