Windows update and reset functions are not responding.
Windows update and reset functions are not responding.
It's been quite some time since I reached out asking for assistance (the previous support experience with Dell was frustrating). In the past three days, Windows has been attempting to install the latest major updates, even using Windows Update Assistant. I'm currently running Windows 10 versions 1607 and 1703. Another issue is that I haven't updated my system at all—since the creator update, it hasn't indicated a new OS build was available, so I assumed it was just minor fixes without requiring a restart. I'm unsure if this relates to Dell software tools or something else, but it seems like my wireless card was replaced and my PC hasn't updated. When I try to reset it, the process fails too (I'm trying to preserve files because my original Windows 7 installation was lost). Since I don’t have a Windows 10 installation media, I’m stuck in a cycle where Windows keeps failing to update. If you need further help, please let me know. Thanks, DDOking. ---- Update: I've updated this thread based on your request (I'm the one posting). I just performed a clean install, and my system is fully up to date on Windows. Steam and Chrome are now running, with backups from before the thread. No changes in game files themselves. I’m updating drivers for other peripherals, then applying anti-malware updates—Avast, AVG, and other programs. For anyone facing similar issues, my advice is to back up all important data first. Never save non-program files directly to the OS drive; always use at least two drives (currently three). Save your files to external storage or a backup location. Make sure to download the official Windows ISO from Microsoft as suggested. Updates will likely require several restarts and could take up to two hours, so plan accordingly. Keep an eye out for errors, and if you decide to do a full reinstall, I recommend reformatting the drive and installing fresh. Thanks again, GB—your system is now stable. DDOking
According to Windows information, you haven’t received the Anniversary Update. This puts you significantly behind. You can upgrade Windows 10 (any version) to the latest version just like you would upgrade Windows 7 or 8 to Windows 10. Simply visit the provided link: https://www.microsoft.com/en-ca/software.../windows10, click the blue "Download Tool Now" button, and follow the instructions. Before proceeding, ensure all system drivers—such as sound, GPU, motherboard chipset, and printers—are fully updated. If you have any antivirus or other security software running, disable it or uninstall it before upgrading. Avoid disabling it entirely; some users report that certain programs may mistakenly flag the upgrade as malicious, causing the installation to fail or resulting in a broken operating system. Be aware that errors may appear during upgrades if previous system infections were not completely removed.
You encountered an installation issue and received a message you're trying to decipher. The previous error was different (error-0x80010108), but now you're facing this one: a chunk labeled 0x80073BC3-0x20009 with a note about SAFE_OS phase errors during PREPARE_ROLLBACK. Let me know if you need further clarification.
Windows or your storage device is damaged. If it's your drive, it may be failing, defective, or just a coincidence. A fresh installation of everything could resolve the issue and prevent future problems. If the problem lies with Windows, it might stem from poorly written code, moved files, incorrect folder arrangements, or corrupted registry settings (consider using a cleaner tool or system repair utility).
I received the download from the provided link. The error didn’t appear. If it’s the drive, it might be wearing out—since I replaced the PC in 2015, the OS drive is only about two years old. I have an older drive that I encrypted and checks for any installations; it fails because it behaves like a child blocker for younger users. I’m unsure if this would affect the reset process. My registry cleaner uses Advanced System Care and runs a full scan every four months.
Remove the hidden storage device. If that doesn’t resolve the issue, then likely your system cleaner is needed. Please avoid using any cleaning tools. There’s no value in trying to fix it with a cleaner. The registry contains data that isn’t always recognized, and it makes assumptions that often fail. A database stores information quickly and reliably, but only a portion of it needs to stay in memory to reduce RAM usage. This explains why the forum performance stays stable despite new posts, and why RAM doesn’t run out even with more activity. The idea behind databases is powerful for computers, but ultimately you should back up your data and perform a fresh installation if necessary. If you use the Media Creation Tool, choose the option for another computer to create a new drive or USB stick, restart from that point, and follow the setup instructions. This will install the latest version of Windows 10, which can read the product key from your Dell UEFI chip automatically.
Thanks again GB, I’m planning to reinstall because I’m feeling sluggish and prefer a clean start. With the holidays coming up in two days, I want to make sure everything is fresh. Apart from backing up data, what else should I be aware of?
At the moment, nothing stands out. Ensure your data is stored outside the PC—use an external drive or similar. Take your time with the backup process. Verify everything is intact before proceeding, as loss is permanent. Recovery options won’t assist. After reinstalling Windows, proceed slowly. Avoid doing multiple setups simultaneously; this can cause complications. If you perform a clean install at night, remember that the setup phase (after installation) includes tasks like creating an account and connecting to Wi-Fi. Make sure your speakers are off or headphones are connected. Consider backing up your Steam games if you can’t re-download them, but be aware that restoring may trigger a scan for updates or missing files. If you do restore, the game will check signatures with servers and may attempt to download again, but only if everything is current. Ensure all components, such as DirectX runtime libraries, are present for smooth operation.