Windows system issue detected. Please try restarting your computer or contact support for assistance.
Windows system issue detected. Please try restarting your computer or contact support for assistance.
Hey, your computer is freezing often and shutting down unexpectedly. I see the reliability report shows a hardware issue every time this happens. It might be worth checking your system components or contacting support for further assistance.
After power-on does it freeze? If yes, memory could be the culprit. Those figures would indicate the location of the issue within the system. I’m not familiar enough with architecture details, though. It could be something completely different. There’s a simple test you can perform without risk or expense, which won’t harm anything if it doesn’t. Memory faults are relatively easy to resolve and inexpensive to investigate, so running a memory check usually won’t cause damage. They’re not very trustworthy, particularly the version bundled with Windows. Using memtest86 offers a more dependable outcome. The Windows version tends to produce false negatives. By default it runs two passes, yet still reports issues. Another option is to execute a chkdsk command to detect storage problems. The issue with the winRE repair tool, which runs from the hard drive and uses a RAM disk, suggests your memory might be the problem. If you use a bootable Windows installation on an external drive, you can test your storage. In setup, ensure your USB is listed first in the boot sequence, power off without it, then restart with it inserted. Press Shift while clicking “restart” in the Windows icon’s power menu (adjust key based on your OS). If you’re using a system older than Windows 10, hold the function key 5 during the restart. This will open advanced boot settings and force a reboot, leading to Safe Mode with CMD. I think the correct key is 6. In CMD, type “cd c:`” to navigate to your drive, then run “chkdsk”. This should verify any errors. If you exit CMD, use “shutdown -t 0” to power off and restart normally. There’s also the Windows 10 memory diagnostic tool, but it’s often unreliable—finding no errors usually means nothing serious is wrong. If you need clarification or have doubts, let me know. Edited April 2, 2022 by Bombastinator
It seems the issue isn't related to memory. I've checked each stick and confirmed they all return the same result. It looks like the problem might be with the GPU or CPU, and now the system is freezing and stuttering while the mouse pointer appears as TV static.
Gpu or display issues are handled as usual. We run standard tests on suspected parts using verified hardware. This step is part of an RMA process because manufacturers understand the details and have advanced tools.