Windows refuses to restart.
Windows refuses to restart.
Hey, your laptop reset seems different because of how the installation prompts appear. The option about keeping files might actually be asking for a fresh setup rather than just a backup. It doesn’t necessarily mean you need a full reinstall unless you want everything restored exactly as before. Whether it stays active depends on what you choose during the reset process.
This indicates the installation files aren't located in the standard system drive. Since you haven’t created a recovery USB, you’ll need to perform a complete manual setup of wUSB. If the package came with Windows 8 or later, your device’s hardware ID will be linked to Microsoft matching its specs. After connecting to Windows Update, it should install automatically.