Windows 8.1 issue. Assistance needed.

jamesydog
Member

193

05-29-2016, 07:39 AM

I recently switched to Windows 8.1 from Windows 7. Everything seems up to date and drivers are working properly. However, my PC frequently crashes with a blue screen and a message indicating a problem, then restarts itself. Checking the event log shows only kernel issues and occasional shutdowns—usually 2-3 times daily. This hasn’t happened with Windows 7 before. Anyone have any ideas or solutions?

jamesydog

05-29-2016, 07:39 AM #1

PugLover1024
Junior Member

05-29-2016, 09:59 AM

We performed a new setup or an update.

PugLover1024

05-29-2016, 09:59 AM #2

We performed a new setup or an update.

mishy07
Senior Member

371

05-29-2016, 10:35 AM

New setup just completed.

mishy07

05-29-2016, 10:35 AM #3

New setup just completed.

Adabelle
Senior Member

724

05-29-2016, 11:14 AM

Have you switched from a 32-bit to a 64-bit system? If yes, the drivers will require a 64-bit version.

Adabelle

05-29-2016, 11:14 AM #4

Have you switched from a 32-bit to a 64-bit system? If yes, the drivers will require a 64-bit version.

WD_Trashster
Senior Member

454

06-07-2016, 05:04 PM

64-bit architecture

WD_Trashster

06-07-2016, 05:04 PM #5

64-bit architecture

sunemoonsong
Senior Member

380

06-07-2016, 06:09 PM

The issue appears to be related to SSD firmware, likely a DPC_WATCHDOG_VIOLATION. It's often caused by a firmware update for the SSD. You're experiencing this frequently, and since you don’t have the latest firmware for your MX100 SSD, it might help to update it.

sunemoonsong

06-07-2016, 06:09 PM #6

crz_alfie
Junior Member

06-20-2016, 11:33 AM

No, I haven't upgraded the motherboard BIOS version for Windows 8.1.

crz_alfie

06-20-2016, 11:33 AM #7

No, I haven't upgraded the motherboard BIOS version for Windows 8.1.