Windows 11 - Device fails to power up after a sleep cycle.
Windows 11 - Device fails to power up after a sleep cycle.
I shared this on r/techsupport hoping someone could assist. For a while, I couldn't get my PC to wake from sleep. When I tried turning the fans on and the RGB lit up, the screen would briefly activate but then fall back into sleep. It remained inactive for hours, with fans and lights on but no further action. The system functioned normally otherwise—no crashes or BSODs. I believed the problem was related to my Windows installation; it had been three years since I last updated it. I reinstalled Windows 11 (25H2) without restoring any settings from my previous setup, but that didn’t fix the issue.
I discovered a forum post about other users facing similar problems with their MSI motherboards. I revisited older BIOS versions and even tried the latest beta release, yet nothing helped. I reached out to MSI support, noting that my motherboard had less than a month left on warranty. Our conversations were mostly repetitive, but they suggested sending it in for service, which would take about a month plus shipping.
I’m frustrated because I can’t be without the board for that long. I then purchased an Asus motherboard, but the same problem persists. Today I spent considerable time trying different solutions—disabling Fast Startup, disconnecting peripherals except mouse and keyboard—but nothing resolved it.
Event Viewer showed only “the last shutdown wasn't expected.” I’m running out of ideas. With over 20 years in IT, this one is really challenging. I’m willing to leave things open for future troubleshooting, as sleeping the computer is crucial to me. My specs: AMD Ryzen 7 7700X, MSI B650-P PRO, Wi-Fi, ASUS B650E Max Gaming, G.Skill Flare X5 series, 32GB DDR5-6000, PCIe 5.0, NVMe SSD SN850X, MERC 319, Radeon RX 6700 XT 12GB, Corsair RM750e, Windows 11 25H2 Pro (fully updated).
This guide may assist you. It could provide useful information about fixing sleep issues on Windows 11.
Hey, if Linux is acting up, maybe give that Live USB a shot—it could be the fix you need!
Thanks for the information. I reviewed all the instructions and attempted most of them already. It seems the problem isn’t being recorded properly. I plan to check Event Viewer today to look for any clues, but it appears the system powers up normally before the software starts, then freezes. I haven’t eliminated CPU, memory, GPU, or SSD as potential causes. I’ll borrow another SSD from another machine and reinstall Windows there to test. Since I don’t have a different GPU, CPU, or RAM, I’ll stick with Windows. I might switch to a new SSD and perform a fresh installation, then try using an older Windows version like 11 or 10 to see if the issue is recent.
I didn’t go through the full process, but I checked simple fixes like turning off XMP and confirmed you have two GPUs—only one was used. Regarding monitors, I tried using just one and saw no issues. Fast startup was disabled, which shouldn’t affect things, though all other settings remain at their default values.
I own two GPUs—a 6700xt and a 7700x. I removed one yesterday and used just one monitor; the integrated GPU didn’t help. I switched to a different M.2 SSD, reinstalled Windows, but only installed drivers this time. I assumed the problem was Windows-related, so I tried Windows 11 25H2, then 24H2, even Windows 10 22H2, none would wake from sleep. I considered replacing RAM, but ran Memtest86 and everything checked out. The MSI forum had similar reports, though some mentioned RAM settings might be the cause. I tried disabling XPO, but I’m not sure what I did. Today I’ll adjust the RAM settings to check if that’s the issue.