Windows 10 isn't compatible with Windows 7.
Windows 10 isn't compatible with Windows 7.
I don't hear the OP, it seems he reinstalled his system and noticed the scammers' actions. If your system won't boot or needs a password, try using System Restore. Restart from a Windows disc or USB, go to setup, find the "install" option, and select "Repair Windows." A panel will appear—click System Restore, follow the instructions, choose a restore point before the issue, and your files should remain safe.
Consider updating your computer. It seems someone has been tricking you by remotely accessing it and providing wrong details. They might have installed a keylogger and are collecting your passwords.
Key points:
- MS only offers remote support for enterprise clients.
- The person is providing misleading information—Windows users can upgrade to Windows 10, not just Windows 7.
- A genuine Microsoft representative would state they work for Microsoft, not another company.